Banker, Bank Customer Service

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. We are revolutionary, bold, resourceful, roll‑up‑your‑sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers… We are a Bank that Gets Things Done.

At Blue Foundry Bank we invest in the well‑being of our most prized asset—our employees! We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives. Our experiential learning and development program ensures employees are on track to grow their career from day one.

In addition, our comprehensive compensation package includes medical, dental, and vision coverage; life insurance, short‑ and long‑term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement.

The Banker provides customers with exceptional financial support and advice while ensuring the highest levels of service delivery. In this role you will conduct all retail banking financial transactions and cross‑sell bank products and services with the goal of deepening relationships.

Leveraging the bank’s service and sales culture and increasing customer engagement is vital to success. The right person is professional, capable of face‑to‑face interactions with customers to address complex financial needs and technologically savvy regarding bank services.

• Consistently provide quality customer service by demonstrating our service/sales relationship‑building behaviors.
• Evaluate and identify customers’ financial needs and present appropriate products/services to meet those needs.
• Open new accounts and related products/services (e.g., debit card, direct deposit, etc.).
• Process all financial transactions (e.g., cash/check deposits, withdrawals, etc.).
• Participate in branch activities and events planned by Branch Management.
• Focus on achieving individual and team goals.
• Perform all teller‑related duties, including managing a cash box, replenishing cash in ATMs/ITMs, maintaining adequate supplies for customers, conducting monthly audits, and related activities.
• Keen attention to all activities related to processing various types of accounts and ensure compliance with applicable regulations, policies, and procedures.
• Teach and demonstrate self‑service options to customers confidently.

• Address internal and external inquiries relating to bank products and services, transactions, and policies and procedures.
• Maintain confidentiality of customer information by complying with the Privacy Policy and established procedures when responding to inquiries and requests.
• Promote the security and safety of all employees and customers by complying with the Security Program.
• Assist customers with entry to safe deposit boxes, ensuring strict adherence to all bank policies and procedures.
• Participate in business development efforts as assigned.
• Assist in other areas of the bank/branch as required.

• High school diploma or equivalent and a minimum of two years banking or retail experience with an emphasis on sales and customer service; OR
• College degree and a minimum of one year of banking, retail, or equivalent experience.
• Strong customer service, sales, interpersonal, and communication skills; ability to remain positive and customer focused at all times.
• Must be able to work flexible hours and travel to various branch locations as staffing requires, for unspecified periods.
• Proficient with computers and the use of various programs and software applications, including Microsoft Suite (Outlook, Word, Excel, etc.).
• Cash handling experience preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability, or protected veteran status.

All employees should have knowledge of the bank’s procedures and its compliance as it pertains to their position.

Blue Foundry Bank will award an employee referral payment to employees who refer new hires. If the candidate is hired, the referring employee will be eligible to receive referral payments: $100 after the new employee’s three‑month anniversary, and $400 after the one‑year anniversary. Both employees must be employed on the anniversary date of the referred employee to receive a referral payment.

Entry level

Full‑time

Finance and Sales

Banking