Member Services Officer

Member Services Officer – Full-Time Position

Join Our Team
Member Services Officer – Full-Time Position
Location: Crossmaglen Credit Union
Closing Date: Friday 23 rd January 2026 at 4pm

About Us
Crossmaglen Credit Union is a member-owned, not-for-profit financial co-operative serving over 5,700 adult members with an asset base of £31 million. Rooted in the community, we are committed to delivering excellent, ethical financial services and supporting financial wellbeing across the region.

We are excited to invite applications for the role of Member Services Officer. If you are a people person with experience in financial services and a passion for helping others, we want to hear from you.

About the Role
As a Member Services Officer, you will provide friendly, efficient, and accurate service to our members, supporting a range of financial transactions and administrative duties.

Key Responsibilities

• Deliver front-line services including lodgements, withdrawals, and loan repayments
• Handle and reconcile cash accurately
• Update member records and maintain database integrity
• Assist members with queries and explain our services
• Perform administrative tasks including scanning and filing
• Support team projects and credit union-wide initiatives
• Participate in ongoing training and development

What We’re Looking For

Essential Criteria

• Strong numerical and literacy skills
• Computer literate with proficiency in Microsoft Office
• Excellent attention to detail
• Minimum 2 years’ experience in a customer-facing role in a financial organisation
• Member-focused, personable, and flexible
• Excellent telephone manner and interpersonal skills
• Strong team player
• Excellent communication and people skills
• Conscientious and reliable
• Willingness to undertake additional training and study for further qualifications

Desirable Criteria

• Experience working in a credit union
• Credit Union Diploma or CU Pathways qualification
• Other relevant financial qualifications or experience

Ideal Candidate Attributes

• Familiarity with the ethos and values of the credit union movement
• Recent customer service experience (face-to-face, telephone, or online)
• Ability to work independently and within a team
• Strong problem-solving and organisational skills
• Flexible with working hours, and adaptable under pressure

Salary & Benefits
We offer a competitive salary and benefits package based on qualifications and experience, along with a supportive work environment and opportunities for further development.

How to Apply
Applications will only be accepted via the official Application Form attached below. CVs will not be considered.

Final date to receive applications: Friday 23 rd January 2026 at 4pm

Equal Opportunities
Crossmaglen Credit Union Limited is an Equal Opportunities Employer.