Registrar Operating Room - Medical Center

Registrar - Operating Room Support

Principal Accountabilities: (including but not limited to)

• Greets all patients/visitors promptly and courteously.
• Consistently responds to patients/family requests in a courteous, positive and timely manner that reflects confidence and compassion.
• Respects the patient's right to privacy, dignity and confidentiality in accordance with HIPAA guidelines.
• Answers the telephone promptly stating name of department as well as their own and directs calls as needed utilizing proper telephone etiquette.
• Acts as a liaison between patients, families, visitors, physicians and nursing staff.
• Provides updates to family members waiting, maintaining HIPAA guidelines related to disseminating medical information.
• Assures all patient related information is secured.
• Escorts family member to appropriate area for visiting as directed by RN.
• Fosters a positive and pleasant environment, which promotes our shared values and healing culture.
• Demonstrates PRIDE in all interactions.
• Registration of Patients Criteria. Completes registration process for all patients in perioperative surgery in a timely manner.
• Establishes correct medical record number via search using established search methods.
• Accurately keys in and verifies registration information into the system.
• Assures patient types are correct in system. Verifies ICD-10 codes.
• Determines Coordination of Benefits (COB) for multiple insurances.
• Completes Medicare questionnaire for all Medicare patients.
• Follows established Medicare in-patient only process for identified cases.
• Establishes accounts via registration forms and/or transferring facilities documents.
• Photocopies/scans insurance cards and government issued photo identification utilizing media manager.
• Prepares patient  verifying accurate patient information and applies to patient.
• Follows AHS downtime procedure when applicable.
• Collects necessary deductibles/copays following established procedure.
• Provides information to patient regarding deductible/copay.
• Processes and completes required patient documentation.
• Prepares all patient charts ensuring all necessary paperwork/documentation are on the chart and labeled correctly. Accesses MMF to search for missing documents/consents.
• Provides patient or patient's representative with information required by Federal, State and/or Joint Commission.
• Obtains required signatures for Financial Responsibility/Consent for Treatment.
• Provides patient with a copy of the Notice of Privacy Practice in appropriate language.
• Maintain a registration error rate of 5% or less.
• Notifies Payor Services via notes of any and all concerns pertaining to patients' insurance and reimbursement.
• Refers patients with financial issues/concerns to appropriate resource.
• Registrar Responsibilities:
  Precepts/mentors new registrars when needed or required.
• Demonstrates ability to multi-task and prioritize to meet the needs of the department. Must be flexible to cover shift changes or assigned hours to allow adequate shift coverage for absences.
• Demonstrates responsibility for ordering necessary forms/stationary via appropriate software application.
• Maintains appropriate PAR level of supplies/charts.
• Participates in cost containment measures by appropriate utilization of supplies/resources.
• Dismantles charts and assures all documentation/forms are on chart.
• Completes appropriate chart completion form and attaches to patient chart prior to sending chart to Health Information Services.
• Ensures daily BCA checklist is completed.
• Conducts self in a calm, professional manner in all interactions.
• Displays a cooperative work ethic with co-workers. Keeps the lines of communication open between co-workers and other hospital departments.
• Maintains an organized, neat work environment.
• Maintains competency in utilization of all assigned applicable information systems.
• Escalates issues with the computer systems to ISS.
• As part of the annual evaluation process, submits a list of year end accomplishments as well as goals that are reviewed and mutually agreed upon for the coming year.
• Personal/ Professional growth will be maintained through AHS OD classes, in-service education, conferences, and literature. Attends required number of staff meetings.
• Basic knowledge of Microsoft Outlook, Word and Excel.
• Other Tasks Which May be required: assignments that meet the needs of the department

• Full time, Days
• Monday - Saturday
• 5am - 3pm, four days a week
• Weekend requirement depending on department needs

• High School Diploma or GED equivalent.
• 0-3 years of experience in Patient Registration, Admissions or relevant area.
• Epic Certification.

• Associate's Degree in Healthcare, Business Administration or related field.
• Experience in a Health Care Facility, Hospital System or relevant area.

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director,…