Patient Service Representative - OB​/GYN

About Our Company

We’re a physician‑led, patient‑centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through Village

MD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value‑based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high‑quality, connected care services that provide better outcomes at a reduced total cost of care.

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual; demonstrates appropriate etiquette.
• Informs patients of delays in physician schedules and assists with patient comfort while delayed.
• Posts all self‑pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments and reconciles billing slips to daily schedule.
• Opens and closes batches properly, reconciles collections accurately, prepares deposits, and documents corrections.
• Scans the insurance card, processes insurance verifications using the online system, and updates the patient account including demographics, insurance, HIPAA forms, and financial waivers.
• Schedules appointments accurately according to department guidelines, using waitlist when applicable. Confirms future appointments as needed. Reviews eligibility and phone report.
• Schedules and enters orders for diagnostic tests and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre‑authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor/Manager promptly.

• Performs various clerical duties such as faxing, photocopying, scanning, filing, and mailings.
• Demonstrates flexibility with various work schedules and covers for other staff when asked, including at other office locations.
• Demonstrates the ability to adequately follow downtime procedures.
• Other job duties as required.

• Pushing and pulling, taking frequency and weight into consideration.
• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
• Physical mobility, including movement between locations, taking distance and speed into account.
• Dexterity of hands and fingers.
• Balance during climbing, bending, and/or reaching.
• Endurance (e.g., continuous typing, prolonged standing/bending, walking).

• Chemicals, chemotherapy, and fumes
• Loud noises
• Vibration
• Extreme temperatures
• Confined spaces
• Allergens: dust, mold, and/or pollen
• Magnetic fields
• Radiation
• Sharps
• Latex
• Combative patients/visitors

• Exposure to infectious hazards, blood, body fluids, non‑intact skin or tissue specimens.
• Contact with patients or patient specimens is possible.
• Unplanned or unexpected exposure.

• High School Graduate or GED required;
  Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Strong organizational skills and ability to perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic computer proficiency required; experience with Windows‑based office technology preferred.
• Experience with EHR, Practice Management System, and Departmental/Ancillary Systems…