Patient Scheduler - Call Center

Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility.

Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at  .

The Patient Scheduler empowers Axia Women's Health's patients on their healthcare journey in a remote capacity. With exceptional customer service and communication skills, the Patient Scheduler is a key resource for scheduling, modifying appointments and providing Axia patients with the support they need.

Essential Functions:

• Utilize professional and courteous communication to greet patients when answering phone calls and responding to their inquiries.
• Review and manage recall appointments and no show/ cancellation reports
• Promptly and professionally route phone calls to appropriate personnel via direct transfer, paging, voicemail, or redirect as needed
• Retrieve and appropriately route any messages from the answering service.
• Perform registration functions for new or existing patients and activate patient files.
• Effectively collect and record copayments as required.
• Provide advanced financial support to patients and colleagues regarding claim and billing inquiries
• Verify patient insurance eligibility and clearly communicate benefit limitations.
• Assist with scheduling patient appointments and follow-up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Provide additional support to patients and medical staff as needed.
• Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
• Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA).
• Adhere to practice policies, procedures, and protocols
• Participate in team meetings and contribute to quality improvement initiatives.
• Demonstrate commitment to organization's mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, integrity, and professionalism. Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives.
• Other duties as assigned

Skills:

• Excellent customer service skills that include written and verbal communication.
• Ability to handle high call volume in a productive manner and know when to escal…

Experience and

Education:

• High School Diploma or equivalent required.
• Minimum 1-2 years of customer service experience
• Call Center experience preferred, but not required
• Computer proficiency, including programs such as MS Office, Word, Excel, email and internet research.
• Knowledge of HIPAA and Insurance Payors
• Medical Receptionist/PSR experience preferred
• Experience with electronic health records (EHR) systems preferred, but not required

Pay or shift range: $18/hr to $21/hr

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Full Time Benefits Summary

• Full time benefit-eligibility beginning the first of the month after hire
• Immediate 401(k) matching contribution…