Program Operations Analyst, Genetics

** Job Description
**** Who we’re looking for:
** The UW Medicine - Department of Laboratory Medicine & Pathology (DLMP) in Seattle, WA has a fantastic opportunity for a
** Program Operations Analyst
** with the
** Genetics Team
** at the University of Washington Medical Center – Montlake.

The Program Operations Analyst will work across multiple teams to improve our laboratory processes to make the Genetics Division Laboratories more efficient, enable test volume growth and state-of-the-art clinical and research testing. This position will work closely with diverse, complex teams, including key cross-institutional stakeholders, executive level leadership and faculty, research staff, laboratory staff, NGS analytics, genetics counselors, variant review scientists, and preauthorization and billing staff as needed to achieve goals.
*
* Work schedule:

*** 100% FTE
* Monday – Friday
* Day shift
** What you’ll contribute:**##
* Process Improvement and Design:
** Collaborate with cross-functional teams to understand, identify and document business needs, assess alternatives and options, and develop business cases and solution proposals that support decision making among process/project owners.
* Investigate, assess, and document current state of laboratory workflows and testing work streams, including gathering feedback and conducting user interviews.
* Develop streamlined solutions and workflows that support improved quality, efficiency, and throughput.
* Identify opportunities to support laboratory processes with new or existing technology solutions and create functional and technical requirements for these solutions.
* Build process diagrams to help communicate current and future state(s) across teams and stakeholders.
* Document functional, technical, and operational requirements for projects, including beyond clinical testing workflows, while defining stakeholders, objectives, scope, risks, and success criteria.
* Write new Standard Operating Procedures (SOP) and related documentation.
* Lead focused process improvement focused projects (ranging from cross institutional projects through intradivision projects), including planning, implementation, scope management, monitoring, and quality improvement activities.
* Develop supporting documentation for process changes such as workflow diagrams, functional requirements, process models, business rules, and technical specifications.
* Facilitate end-user working groups to develop shared understanding of needs, develop consensus related to priorities and requirements, and develop inclusive solutions that balance trade-offs and benefits among process partners.##
* Operations:
** Serves as a laboratory liaison to other internal and external clients and subject matter expert for escalated resolution of operational issues for division workflows.
* Establish, organize, and contribute to strategic planning and implementation of laboratory and departmental initiatives related to the Genetics Division.
* Works closely with leadership, internal and external stakeholders to prioritize, design, implement, and manage changes to function-specific workflows.
* Optimize the workflows, processes, and procedures.
* Troubleshoot and report on issues or concerns from other laboratory divisions or hospital staff or other reporting mechanisms, e.g., Quality Improvement tracking, Incident Reports, or Patient Safety Network (PSN).
* Lead and plan work to accomplish division initiatives and high priority projects.
* Assist with daily workload coordination, develop training and competency documents.
* Create resources and job aids and participate in user training.
* Serve as back-up for program coordinator responsibilities, when needed.##
* Regulatory Affairs and Compliance:
** Oversee program processes to ensure compliance with institutional, federal, state, and local policies and regulations.##
* Analytics:
** Develop and maintain monitoring tools and reports that provide appropriate indicators of division performance.
* Run and compile queries from multiple data sources to include but not limited to Sunquest for reports to include specimen management and metrics.
* Work with UWIT, LMIT and other…