Technical Support Engineer - Energy​/Utilities

Job #: 123339

Category:
Engineering

Job Type: Permanent

Branch:
Somerset

Salary: $ 85000.00 - $ 95000.00

Phone:

Technical Support Engineer - Energy/Utilities Union,NJ

Location:

Union, NJ (Onsite)

Compensation: $85, annually

Schedule:

Monday-Friday, 9:00 AM-5:00 PM

A provider of innovative power metering, power quality monitoring, and energy management solutions. As a Technical Support Engineer, you'll use your electrical and troubleshooting expertise to help customers solve technical challenges, optimize system performance, and deliver exceptional service.

• Troubleshoot hardware, firmware, software, and communication issues involving power metering, power quality monitoring, and energy management systems.
• Provide technical support by phone, email, online portals, and onsite visits, guiding customers through product configuration, diagnostics, and resolution.
• Investigate recurring issues, identify root causes, and collaborate with Engineering, Research and Development, Sales, Billing, and Project Management to implement solutions.
• Document support cases, resolutions, and troubleshooting procedures while maintaining accurate records and contributing to technical guides and product knowledge resources.

Required Skills & Experience

• At least 2 years of experience in electrical construction, technical support, troubleshooting, or system diagnostics.
• Experience with SCADA, remote terminal units (RTUs), human-machine interfaces (HMIs), or other data acquisition systems.
• Strong analytical, problem-solving, organizational, and documentation skills, with the ability to manage multiple priorities and work independently.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences; ability to work onsite in Union, NJ, Monday through Friday, 9:00 AM-5:00 PM. Applicants must be legally authorized to work in the United States.

Preferred Skills & Experience

• Knowledge of three-phase power systems, electrical metering products, billing systems, and serial, fiber-optic, or Ethernet communications.
• Familiarity with industrial communication protocols such as Modbus, BACnet, and DNP3, as well as Salesforce, , or similar CRM and project management tools.

• Generous benefits package, including health coverage, retirement benefits, paid time off, and other group benefits.