IT Support Specialist
Job in
Union, Union County, New Jersey, 07083, USA
Listed on 2026-10-29
Listing for:
Telnet, Inc.
Full Time
position Listed on 2026-10-29
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
- Provide Level 2 technical support for desktops, laptops, mobile devices, peripherals, applications, and other end-user technologies.
- Troubleshoot and resolve escalated incidents and service requests requiring advanced or onsite desktop support.
- Install, configure, upgrade, and maintain hardware, software, operating systems, and productivity applications.
- Support device deployments, hardware refreshes, equipment moves, additions, changes, and returns in accordance with asset management procedures.
- Document troubleshooting steps, resolutions, and recurring technical issues in ticketing and knowledge management systems.
- Collaborate with Level 1 support, infrastructure teams, application teams, and external vendors to resolve technical issues and restore services.
- Travel to various company divisions and work locations to provide onsite technical support, address escalations, execute technology deployments, and support business operations.
- Maintain flexibility to accommodate scheduled site visits, urgent onsite support requirements, and cross-divisional technology initiatives.
- Follow established IT service delivery procedures, operational standards, and customer service guidelines.
- Provide timely updates to management and end users regarding incident status, resolution progress, and outstanding issues.
- Demonstrate a strong understanding of technical concepts, principles, practices, and procedures relevant to IT service delivery and end-user support.
- Manage multiple projects of moderate complexity or contribute to specific components of larger projects.
- Work independently on routine assignments, with general guidance for new or unfamiliar tasks.
- Serve as a technical resource for less experienced team members and share knowledge to support team effectiveness.
- Present technical findings, project updates, and results during team meetings as required.
- Apply technical expertise, practical skills, and relevant training or certifications to resolve issues and support operational objectives.
- Work under the guidance of a supervisor or project lead on assigned tasks and project components.
- Collaborate primarily with colleagues within the job family, while coordinating with other technical teams as needed.
- Seek technical guidance from supervisors, senior engineers, or other experienced technical personnel for complex issues.
- Typically report to a manager and contribute to team and organizational objectives through individual technical expertise and execution.
- Bachelor’s degree with at least 5 years of relevant experience; or
- Master’s degree with at least 3 years of relevant experience.
- Equivalent relevant work experience may be considered in lieu of a degree.
- Relevant technical training and certifications are preferred, where applicable.
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