Network Technician Job Union area,New Jersey USA,IT/Tech

Position: Network Technician 4159hr
Position Purpose

Provide Level 1/2 technical support. Identify, troubleshoot and resolve problems encountered by users of various servers, desktop systems, network, internet and other computer technology; troubleshoot and solve local-area network problems; provide technical support to end-users regarding computer hardware and software; install, test, certify and troubleshoot networking cabling systems; install configured network equipment; provides technical expertise to end-users regarding optimal set-up for software, hardware and network use;

install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware; train users in various software applications and network-related procedures.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. The Authority will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.

Essential Duties and Responsibilities

Identify, troubleshoot, and resolve hardware, software, and network-related problems encountered by end-users.

Configure and install Windows workstations and associated peripherals for end-users.

Use established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, research bug fixes and implements solutions; communicates with manager regarding unresolved problems.

Work with vendors to resolve hardware operating system issues; research and test possible solutions and implements solutions. Analyzes bugs in system and application software; research and test possible solutions; implements solutions.

Work with other IS staff to solve hardware and application problems to meet end-user computing needs.

Optimize computer usage by researching and recommending enhancements to system capabilities and performance.

Enforce the Authority’s network security and installation procedures.

Represent and is responsible for completion of relevant projects. May involve interaction with other departments and outside contractors.

Maintain manual and electronic documents, files, and records (e.g., work order logs, inventory, etc.) for the purpose of documenting activities, conveying information and/or providing an up-to-date reference and audit trail.

Maintain inventory of computers, laptops, etc., including type, serial #, and end-users names.

Maintain and monitors software licensing records as it relates to computer and peripherals.

To effectively perform this job, the Network Technician must possess medium level troubleshooting skills, including application of each individual piece of equipment and the software supporting it.

Thorough knowledge of terminology and acronyms are required.

Ability to correct user error problems as well as providing procedures on the operation of the equipment.

Must be available to work rotation shifts as assigned.

Performs other related duties as required and assigned.

Skills/Knowledge/Abilities

The individual must demonstrate the ability to organize and analyze complex and diverse information and use same to resolve problems in a timely manner. The individual must understand the business implications of decisions he or she makes and must align his/her work with organizational goals and strategies.

Must understand the organization’s strengths, weaknesses, external threats, opportunities, its markets, and competition in order to develop and implement strategies that are aligned with and designed to achieve organizational goals and…