User Support Administrator Job Union area,New Jersey USA,IT/Tech

Position: User Support Administrator - $36.48/hr.

This position will be posted from October 26, 2026 to November 6, 2026 by 4:00pm.

Must be able to pass a drug and alcohol test and a background check.

DRPA and PATCO are subject to federal law, under which marijuana continues to be illegal.

Please check your spam or clutter for any emails regarding this selection process.

Position Purpose

Under the supervision of the User Support Group Leader, responsible for providing the level 1 day-to-day support for users calling into the Help Desk with issues.

The User Support Group is the single point of contact in order to facilitate the timely and accurate resolution of all DRPA employees’ computer and telecommunications inquiries, problems and requests.

The Administrator is dedicated to personalized quality support services to DRPA’s internal customers in order to maximize employee’s efficiency and productivity in accomplishing the DRPA’s mission and goals.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. The Authority will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet thejob requirements set forth herein in a satisfactory manner.

Essential Duties and Responsibilities

Provides information by answering questions and requests.

Provide technical assistance to clarify and resolve specific user problems.

Define and evaluate support issues and offer resolutions or recommend training.

Identify the best approach to meet user needs, e.g., unique local applications, use/ development of shared centralized databases.

Evaluate and recommend software packages based on user needs.

Prepare, implement, and monitor detailed information system projects, identifying tasks, schedules, required staff, and computer resources.

Assist in automating administrative tasks.

Assist in developing recommendations for establishment of DRPA computer resources, system projects, and related matters for an effective Information Services operation.

Keeps abreast of current developments in the field of personal computing and office automation and provides appropriate recommendations for the DRPA system improvements and enhancements.

Research and evaluate software packages.

Automate and standardize DRPA forms.

Define and automate repetitive tasks.

Resolve user challenges.

Gather, load, extract, and schedule input data.

Execute object programs and maintain the respective operational processing logs.

Runs predefined ad hoc queries and provides output to users.

Performs application testing including test plan development, execution, and results reporting.

Documents procedures for using systems and applications.

Perform database backups and recoveries; maintain the required audit trails of the processes.

Control verification of output with subsequent report distribution.

Perform minor preventive maintenance and routine housekeeping tasks; troubleshoot hardware/software problems and provide support to vendors relative to hardware /software maintenance.

Performs other related duties as required and assigned.

Skills/Knowledge/Abilities

The individual must demonstrate the ability to organize and analyze complex and diverse information and use same to resolve problems in a timely manner.

The individual must pursue training and development opportunities in order to continuously build knowledge and skills. Must be willing to share expertise with others.

The individual must be able to manage difficult customer situations and respond promptly to customer needs. The maintenance of confidentiality is essential.

The individual must be able to read, understand written…