Union County Community Resource Coordinator

Union County Community Resource Coordinator

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The Community Resource Coordinator (CRC) will serve families in Union County across the economic stability spectrum of need, increasing opportunities for low- to moderate-income families to obtain assistance in and support for (1) meeting critical needs; (2) overcoming barriers to self‑sufficiency; and (3) creating a pathway to financial stability. The CRC will be responsible for conducting care coordination, which includes determining a client’s placement on the economic stability spectrum and assisting in developing self‑motivated and sustainable plans for moving forward on the path to self‑sufficiency.

The CRC will complete training in the areas of trauma‑informed case management, motivational interviewing, mental health first aid, financial coaching, the financial stability readiness tool, Charity Tracker, the Benefit Bank, VITA, and other care coordination tools and techniques.

• Perform case management duties, including client intake interviews, referrals, and follow‑ups using the Readiness Tool and other care coordination tools;
• Become a trained SC Thrive Benefit Bank Counselor and complete client benefit applications;
• Learn to successfully navigate and utilize Charity Tracker and maintain client case files, including outcomes, assistance, and referrals;
• Complete IRS VITA training at the advanced level and complete and file client taxes as needed during tax season;
• Aid in the supervision of VITA sites as needed;
• Maintain client confidentiality at all times;
• Successfully track, manage, and report goal attainment in Charity Tracker;
• Initiate collaborative opportunities that grow partnerships related to basic needs and financial stability services;
• Attend personal development and leadership seminars as requested, as well as workshops, staff meetings, webinars, conferences, training refresher courses and meetings;
• Maintain integrity and keep all sensitive information confidential;
• Must be able to work a flexible schedule with the possibility of some early morning and evenings;
• Other duties as assigned.

• Bachelor’s degree from an accredited college or university required, preferably in human services, administration, social work or some related field;
• At least 2 years’ experience in program coordination;
• At least 2 years of case management, coaching, or mentoring not required, but preferred;
• Ability to obtain volunteer tax preparer certification;
• Strong ability to effectively communicate both verbally and in written format;
• Strong interpersonal skills with the ability to work independently or with others as a team;
• Ability to develop strong professional working relationships and collaborate with both internal and external partners;
• Ability to persuade or influence others in favor of a service, point of view, or course of action;
• Strong ethical standards, reliability, accountability, professional excellence, positive attitude, and confidentiality;
• Maintain a high level of integrity for self and others;
• Demonstrated excellent customer service skills;
• Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work;
• Ability to multi‑task, prioritize, and deal with interruptions while meeting timely deadlines;
• Ability to change course of action due to shifts in work demands;
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
• Demonstrated ability to understand concepts, practices, and procedures with ability to use in varied situations;
• Demonstrated ability to present information to diverse audiences;
• Demonstrated ability to contribute to important strategy, operational and business decisions that affect departments;
• Demonstrated ability to develop solutions using creativity, resourcefulness, innovation, negotiation, and diplomacy;
• Ability to read and interpret documents such as federal and state laws, legal documents, safety rules, operating and procedure manuals;
• Demonstrated ability to build relationships,…