Pharmacy Account Manager, ECS

Prime Rx, developed by Micro Merchant Systems, is a leading provider of state-of-the‑art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, Prime Rx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.

At the core of our ecosystem is Prime Rx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, Prime Rx CLOUD provides secure, flexible, and remote access, while Prime Rx MARKET revolutionizes pharmaceutical purchasing with a competitive e‑commerce platform.

Together, these solutions create the Prime Rx ecosystem, driving efficiency, profitability, and better patient outcomes. Let Prime Rx power the future of your pharmacy.

Prime Rx is seeking an experienced Account Manager who will serve as primary point of contact for Prime Rx customers. The Enhanced Client Service Team is responsible for owning and building relationships with their managed accounts. The Account Managers role is to develop a communication plan with the client that promotes awareness about our products, tools, interfaces, modules and services. They will be the gate keeper of our customer’s business goals and objectives.

The Account Managers will leverage the company’s resources and capabilities in creating growth and maintaining the highest levels of customer service through identifying and delivering solutions that aid in our customer’s success.

This position is open to candidates located in New York, New Jersey, and California only.

• Develop and sustain long term customer relationships resulting in client retention
• Responsible for developing a communication plan with the client that promotes awareness about products, tools, interfaces, modules, services, etc.
• Perform Quarterly Business Reviews
• Provide Outreach Calls to all accounts
• Site Visits to all accounts through the year
• Be the gate keeper of our customer’s business goals and objectives
• Responsible for articulating the needs and desire of the customer and translating them into deliverable plans
• Responsible for having an in-depth knowledge of all company products and services
• Basic Troubleshooting of issues identified by customer
• Stay abreast of industry trends
• Responsible for leading solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
• Serve as project manager to incorporate new products and or services required either internally at the company level or with clients
• Follow plans created by Executives to achieve corporate initiatives
• Ensure customer expectations are met by maintaining open, clear and consistent dialogue with external end users and internal contacts
• Provide weekly reports for all account management activities performed
• Convey industry trends and product feedback from pharmacy stakeholders to internal teams to assist in developing product enhancements and additional offerings
• Provide awareness of new features/products and offerings
• Serve as an extension to support to help identify solutions that aid in managing the customer’s expectations
• Proactively identify, recommend, and implement process and other operational improvements
• Perform any other duties as deemed necessary to provide quality service to the Prime Rx customer base and improve overall satisfaction

• Business Acumen
• Presentation Skills
• Customer Focus
• Interpersonal Savvy
• Problem Solving
• Perseverance
• Comfort Around Higher Management
• Managing and Measuring Work
• Standing Alone

• Registered pharmacy technician with a minimum of 3 years of pharmacy technician experience (preferred).
• Experience in account management, customer success, or a similar role (preferred).
• Bachelor’s degree in business, healthcare, or a related field (preferred).
• Proficiency with CRM platforms and data analysis tools (preferred).

• Travel for customer engagement and industry events

• Cafe
  - In HQ
• Medical Insurance
• Vision Insurance
• 401k Safe harbor plan, match up to 4%
• HSA/FSA/Commuter
• Paid STD/Life
• Employee…