Pharmacy Technician - Support Specialist

Prime Rx, developed by Micro Merchant Systems, is a leading provider of state-of-the-art pharmacy management solutions, serving thousands of pharmacies nationwide. With over 30 years of experience, Prime Rx offers a comprehensive suite of tools designed to streamline operations, enhance patient care, and improve overall efficiency.

At the core of our ecosystem is Prime Rx Enterprise, a proven, robust system delivering integrated functionality for all pharmacy types. Expanding on this foundation, Prime Rx CLOUD provides secure, flexible, and remote access, while Prime Rx MARKET revolutionizes pharmaceutical purchasing with a competitive e-commerce platform.

Together, these solutions create the Prime Rx ecosystem, driving efficiency, profitability, and better patient outcomes. Let Prime Rx power the future of your pharmacy.

Prime Rx seeks an experienced and detail-oriented Pharmacy Technician with 2-3 years of hands‑on experience using Prime Rx software to join our dynamic support team. In this role, you will serve as a key resource in assisting our Prime Rx support organization, providing technical insights, user guidance, and workflow optimization support to clients using Prime Rx pharmacy management systems.

This position is open to candidates located in New York only.

Responsibilities include but are not limited to:

• Provide front‑line support to pharmacies using Prime Rx software, helping resolve technical and user‑related issues.
• Act as a liaison between pharmacy staff and technical support teams, translating pharmacy workflow needs into actionable support items.
• Offer insights and feedback to improve Prime Rx software functionality, training materials, and support processes.
• Guide clients through best practices for pharmacy operations within the Prime Rx system.
• Document issues, resolutions, and user feedback in support logs and ticketing systems.
• Conduct training sessions or onboarding for new clients or support staff, leveraging your Prime Rx experience.
• Participate in QA testing, user acceptance testing (UAT), and other initiatives aimed at improving Prime Rx features.
• Collaborate with developers, trainers, and customer service representatives to ensure a seamless support experience.

• Certified Pharmacy Technician (CPhT) or equivalent experience, preferred.
• 2–3 years of experience working with Prime Rx pharmacy software in a retail or outpatient setting.
• Strong understanding of pharmacy operations including prescription processing, inventory, billing, and third‑party claims.
• Excellent communication skills with the ability to explain technical concepts to non‑technical users.
• Proficiency in handling customer inquiries with professionalism and a problem‑solving mindset.

• Prior experience in a technical support or customer service role.
• Familiarity with other pharmacy software systems and healthcare IT.
• Experience with help desk/ticketing systems (e.g., Salesforce, Jira).
• Bilingual proficiency is a plus.

• Refreshments & Dining – HQ
• Medical Insurance
• Vision Insurance
• 401k safe harbor plan, match up to 4%
• HSA/FSA/Commuter
• Paid STD/Life
• Employee discount program
• Employee assistance program

This position is open to candidates located in New York only.

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third‑party agency or Company that does not have a signed agreement with Prime Rx. Prime Rx is an equal‑opportunity employer.

We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.