F&B Manager

Position:
Food & Beverage Manager

Reports to:

Food & Beverage Director

Plan and manage the Front of the house Operations of the Food and Beverage divisions to achieve customer (guest, associates, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Responsible for Banquet Department and all F&B Outlets

• Five+ years of experience in a related position. Hotel experience preferred.
• High School Diploma or equivalent required, Associates Degree or higher degree preferred.
• Experience with Micros preferred

Item Example

People Foster a work environment where all team members have an opportunity to realize their full potential;
Shows genuine concern for the individual employee. Treats employees with tact, cooperation, helpfulness and empathy;
Consistently works to improve the performance of subordinates and to prepare them for future growth.

QA Must ensure passing of brand QA. Ensure each team member is trained and SALT score is at or above brand expectations for all items pertaining to the F&B.

Safety Ensure you and the teams are certified in all applicable state and required certifications (CPR, Food Handling, Tips training, etc). In addition, ensure everyone is trained on Emergency procedures, where to find the emergency manual, where to find various shut off valves, fire panel, etc.

Guest Scores / Experience All scores pertaining to F&B should be at or above the brand average. In the event the hotel is running above the brand average, the scores should be at or higher than the previous years scores. All responses will be followed up on within brand guidelines. (Guest assistance, SALT etc). Maintain Triple

AAA 4 Diamond rating. Familiar with criteria.

Training All team members will receive extensive training and go through testing prior to being placed into a role. The training should be signed by each employee and documented. Training includes menu, POS system, handling of vouchers and coupons, services the hotel offers, etc.

Communication / Follow Up In any hotel, communication is key. Team members must own any issues and a solid plan in place for following up on guest requests as well as in house requests. The F&B Manager should ensure all group resumes are accessible and read and followed up on. Ensure timeliness to meetings.

Food / Beverage Cost Menus (food and beverage) will be reviewed at minimum bi-annually and streamlined to ensure they are cross utilized with multiple outlets and priced accordingly.

Expense / Labor Controls /

Overtime The F&B Manager should stay within forecasted numbers in regards to departmental and labor expense. Expenses should be flexed based upon demand. Overtime must be controlled. Utilize labor reports.

Cleanliness Own / Outlets / meeting space / bar cleanliness at all times.

• Proficient with POS system. Computer literacy and financial management a must.
• Direct day to day operations for all restaurant outlets, room service, culinary, stewarding, beverage, banquet, and purchasing operations.
• Able to handle cash and credit transactions.
• Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
• Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statutes and their comparable state and local laws.
• Able to establish and maintain effective working relationships with associates…