AFOM; Assistant Front Office Manager; Marriott Long

Marriott Long Island | Uniondale, NY
Full-Time | On-Site

MUST HAVE PREVIOUS HOTEL FRONT OFFICE EXPERI
E/MARRIOTT EXPERIENCE HIGHLY PREFERRED

Marriott Long Island is seeking a hands‑on Assistant Front Office Manager who leads by example, develops associates, and keeps a busy front desk running smoothly. This role supports the Front Office Manager in delivering an exceptional guest experience at our 619‑room, full‑service hotel, serving business travelers, airline crews, groups, and leisure guests.

• Lead daily front office operations, including arrivals, departures, room assignments, billing, and shift transitions.
• Maintain a visible presence in the lobby and at the front desk, supporting associates during peak periods.
• Coach front desk associates on service standards, accuracy, professionalism, and guest recovery.
• Resolve guest concerns promptly, follow through on commitments, and escape issues appropriately.
• Coordinate airline crew and group arrivals, departures, and special requirements.
• Partner with Housekeeping and Engineering to manage room readiness, maintenance needs, and guest requests.
• Support scheduling, staffing coverage, onboarding, training, and associate accountability.
• Monitor Marriott guest feedback and help turn recurring concerns into measurable improvements.
• Ensure accurate cash handling, payment processing, billing, and operational records.
• Serve as Manager on Duty as assigned and support hotel safety and emergency procedures.

• At least two years of hotel front office experience, including supervisory or leadership responsibilities.
• Marriott experience strongly preferred; full‑service hotel experience highly desirable.
• Working knowledge of hotel property management systems; familiarity with Marriott systems preferred.
• Strong judgment, organization, communication, and guest service skills.
• The ability to manage competing priorities calmly in a high‑volume environment.
• A hands‑on leadership approach and willingness to coach, support, and hold associates accountable.
• Experience with airline crew business, group operations, or a union environment is a plus.
• Availability to work varied shifts, including evenings, weekends, and holidays.

Marriott Long Island is an equal opportunity employer.