Senior Claims Examiner - General Liability

Crum & Forster Company Overview

rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website:

Seneca is looking for a senior claims specialist who enjoys being a key part of a dynamic team. As a Senior Claims Specialist, you will manage an assigned pending of claims arising from insurance policies, primarily Commercial General Liability with mid-to-high level of risk and complexity. You will also be expected to operate under appropriate levels of supervision and within established authority.

The position will report to assigned Manager, AVP or Vice President, as determined by business needs.

This position can be located in one of our offices in New York, NY, Uniondale, NY, Jersey City, NJ, Morristown, NJ, or Alpharetta, GA, with flexible work options available. Remote locations will also be considered for the right candidate.

• Receives claims assignments. Verifies and determines applicability of coverage.
• Determines the method and extent of investigation for each claim as required by company Best Practices.
• Reviews and manages outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserve and maintains a timely diary for each case.
• Evaluates and adjusts claims within the adjuster’s authority level.
• Reports directly on technical matters to supervisor or management.
• Evaluates and manages litigated claims, determines future course of handling and proper method of disposition. Consults with the claim manager on those claims in which assistance and consultation is needed, as well as on those claims which exceed assigned authority.
• Assesses recovery potential and is responsible for the development of information required to successfully pursue recovery.
• Meets with current and prospective customers to discuss Seneca claims capabilities and address specific claim needs.
• Accountable for the equitable and prompt adjustment and management of assigned claims to disposition in accordance with company Best Practices.
• Responsible for providing superior customer service to all agents, insureds, and others encountered during the claims handling process.
• Understanding/knowledge of contractual indemnity and additional insured risk transfer opportunities preferred.

• Minimum of 8 years’ experience handling general liability claims, including New York Labor Law and catastrophic bodily injury claims, with some experience managing coverage-related matters filed by or against the insurer.
• College degree is preferred and a designation and/or insurance related courses are a plus.
• Obtain and maintain required state licenses.
• Excellent verbal and written communication skills are essential and the ability to communicate with all levels within the organization.
• Computer skills with a working knowledge of the Microsoft Office suite of programs a must.
• Occasional travel required.

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe…