Legal Intake Director

$100000 - $125000 per year | Uniondale, NY | On-site | Permanent

A well-established and growing Long Island plaintiff personal injury law firm is seeking an experienced Director of Intake / Intake Department Leader to lead and improve its high-volume intake operation.

This is a hands‑on leadership role for someone who understands that intake is both client service and a measurable business function. You’ll oversee the team, lead conversion, performance metrics, training, workflows, technology and the overall potential‑client experience.

This is an opportunity to step into a high‑impact leadership role with an established and growing plaintiff personal injury firm. You’ll have real ownership of the Intake Department and the ability to directly influence how the firm attracts, converts and serves new clients.

• $100K+ salary + benefits
• Senior leadership role with direct access to firm leadership
• Take ownership of an established, high-volume Intake Department
• Opportunity to build and develop your team
• Implement new processes, technology, automation and AI
• Use real data and KPIs to drive performance and improve conversion
• Make a measurable impact on the continued growth of the firm
• Join an established plaintiff PI practice handling significant cases across multiple practice areas

What We’re Looking For:

• 5+ years of progressive leadership experience in legal intake, plaintiff PI, client acquisition, lead conversion or a comparable high-volume operation
• Experience managing an intake, call center or lead‑conversion team
• Strong understanding of KPIs, conversion metrics and performance reporting
• Experience improving processes and holding teams accountable
• Strong leadership, coaching and analytical skills
• Experience with CRM, case‑management, call‑tracking or intake technology

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