Director, Performance Assessment and Process Optimization

We are a team of motivated, engaged, and exceptionally talented self-starters, willing to roll up our sleeves and do what is necessary to get the job done. If you are interested in joining this dynamic team and have a passion to learn, develop, and want your experience to make an immediate impact, please apply.

To find out more about us, please visit our website: (Use the "Apply for this Job" box below)..org

We offer an environment of continuous development and growth with a thriving company culture, exceptional colleagues, and exceptional benefits. Our benefit package includes:

• Hybrid work options available and flexible hours
• Excellent health insurance
• No employee cost for dental and vision insurance
• Paid holidays and generous paid time off
• Professional development opportunities
• Educational assistance opportunities
• Multiple retirement plan options with company contribution
• Short-term and long-term disability coverage
• Flexible spending account with company contribution
• Life Insurance
• 529 College Savings Program
• $300 Wellness Reimbursement

The Corporate Affairs Department supports LIPA’s ability to build trust, credibility, and engagement with internal and external stakeholders. The department is responsible for delivering clear, consistent communications, strengthening relationships, supporting transparency, and ensuring that LIPA’s messaging reflects its mission to provide electric service that is reliable, affordable, and increasingly clean. Corporate Affairs also supports organizational performance measurement, reporting and accountability, by tracking progress against LIPA’s strategic priorities and ensuring that performance information is communicated clearly, accurately, and in a comprehensive and coherent way across the organization and to the communities that LIPA serves.

The Director, Performance Assessment and Process Optimization provides strategic leadership for LIPA’s enterprise performance-management, continuous-improvement and process-optimization programs, and Service Provider oversight activities.

The Director designs, evolves, and governs performance frameworks that translate LIPA’s strategic priorities into clear, objective, data-driven measures of performance, with particular emphasis on customer affordability, operational effectiveness, accountability, and continuous improvement.

Working across LIPA, PSEG Long Island, the Department of Public Service (DPS), and other stakeholders, the Director serves as a thought leader on performance measurement, benchmarking, process optimization, and continuous improvement. The role identifies systemic opportunities to improve processes and outcomes, leads cross-functional improvement initiatives, applies analytics and industry best practices to strengthen oversight, and provides senior management with actionable insights, options, and recommendations on matters of strategic and operational importance.

The Director partners with Legal on performance-related contractual matters, while responsibility for contract administration resides with Legal.

• Lead the strategic design, governance, and continuous evolution of LIPA’s performance measurement framework, ensuring that metrics are aligned with LIPA’s strategic priorities, Board policies, customer outcomes, Service Provider accountability, and applicable contractual performance requirements.
• Direct the development, negotiation, implementation, and ongoing assessment of new and amended performance metrics with PSEG Long Island and the Department of Public Service (DPS), including establishment of objective targets, measures, data requirements, and performance standards.
• Establish and lead a structured process-optimization program thatidentifiesrecurring…