Client Services Representative

Position: Client Services Representative

Location: Universal City, TX

Job : 108

# of Openings: 1

Kitty Hawk Animal Hospital is looking for an experienced Customer Service Representative

We are seeking a dedicated and customer‑focused Veterinary Client Services Representative to join our team, providing exceptional service to pet owners. This role involves handling routine client needs, including greeting clients, managing payments, while ensuring accurate record‑keeping for Practice Management System. Our ideal candidate should have a minimum of 3 years of professional customer service experience. This position is very quick‑paced and requires the ability to multitask.

Candidate should be familiar with basic computer functions and able to manage working with a multi‑line telephone. Our hospital averages 200+ phone calls a day, with a constant flow of clients checking in/out of appointments and coming in for product purchases. Applicant should expect to learn and retain a moderate amount of veterinary knowledge. Training for this position can take 90+ days.

• Schedule appointments for pets using our scheduling system.
• Greet clients with a warm smile & offer assistance
• Record transactions in Practice Management System to maintain client records.
• Assist clients with payment issues promptly.

We ask that you complete the application on our website in addition to submitting your resume:

Please have an understanding of the level of commitment to the training period this position requires before applying.

Kitty Hawk Animal Hospital is full‑service animal hospital located in Northeast San Antonio. Our hospital is an AAHA accredited, well‑established, 4‑doctor Animal Hospital.

We have been providing high touch, high quality veterinary care for over thirty years by focusing on our patients and our clients, and by staying current both in our equipment and knowledge. We are committed to the ongoing nurturing of a family culture and the goal of being an employer of choice, making this an ideal place to work for our experienced team members.

Our hospital is unique in providing both a management and leadership team to care for and communicate with our staff. In addition to maintaining our high standard of quality care and communication with our clients, we strive for efficiency in the workplace through education and seasoned processes in order to serve the volume of patients that seek our services for preventative care and treatment.