Communications Technician; 911 Dispatcher

The following is a listing of various job openings (if available). Click on any of the title(s) for details.

The Universal City Police Department is hiring qualified Communications Technician (911 Dispatcher) candidates who wish to provide Excellence in Service to our community. Universal City PD is a highly motivated, fast paced, professional agency. You will work in an environment that fosters leadership, teamwork, and courteous service to our community.

The Universal City Police Department offers a competitive salary and retirement structure, great health benefits, and many other incentives such as certificate pay and paid leave.

• We are committed to hiring the right people and creating a positive and enthusiastic environment.
• Lateral pay opportunities for experienced dispatchers.

• The "Employment Application" and "PHS Packet" must be completed to be considered for this position.
  To access these documents, please click on the links below these instructions.
• You may submit the Employment Application electronically.
• All forms in the PHS packet must be completed and submitted before your application will be reviewed.
• You may type the information on the forms in the PHS Packet then print the documents to sign and have notarized (if required on the form).
  You must have documents notarized
  before
  returning your PHS Packet
  .
• The Person al History Statement includes a list of documents that are required for this position. You must submit these documents along with the PHS Packet. You may submit copies of original documents with the PHS Packet. If the original document is required, we will notify you. If you are missing some of the required documents listed in the Personal History Statement, please return your completed Employment Application and the PHS Packet along with any documents you have in your possession.
  
  You may submit missing documents when they are received.
• Completed PHS Packets and required documents may be returned by email to hrfinance. If you email your packet, do not discard the original packet. We will contact you if the original forms/documents are needed.
• You may also return your original completed PHS Packety by mail or deliver to the City of Universal City Municipal Building, 2150 Universal City Blvd, Universal City, TX 78148.

The Communications Technician is in charge of and responsible for the provision of information to individuals involved in the protection of health and safety. The coordination of police, fire, ambulance, civil defense and health officials is dependent upon prompt and accurate communications. The Communications Technician is expected to use good judgment in the process of making rational decisions during stressful situations.

• Receiving information by telephone, radio, teletype or verbal means.
• Relaying information to the proper area of concern.
• Providing relevant data when requested.
• Using computer connection with the Texas Crime Information Center (TCIC) or National Crime Information Center (NCIC).
• Monitoring emergency frequency for surrounding cities.
• Dispatching all emergency personnel for Universal City and surrounding agencies.
• Keeping logs that indicate the important information received.
• Attendance is an essential duty of this position.
• Other activities deemed necessary by the Dispatch Supervisor.
• The City expects all employees to be customer-service oriented and to work cooperatively and pleasantly with other City employees and with the general public.

High School Diploma or equivalent.

Crisis Communication Training preferred.

At least one (1) year of supervised experience in related area of employment is preferred.

Preferred:
Basic Telecommunicator Certification.

Knowledge of local geographic area preferred.

Knowledge of municipal ordinances, people and geographical area of the City.

Ability to speak, read and write the English language.

Must have excellent interpersonal skills. This position continually requires demonstrated poise, tact, diplomacy and an ability to…