Salesforce Operations CRM Analyst

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and internationally. We help organizations transform technology investments into measurable business outcomes by delivering exceptional talent, consulting, and managed services solutions.

Join our global solutions team supporting one of the world's most recognizable media and entertainment organizations! We are seeking a Salesforce Operations / CRM Support Analyst to support a large-scale business transformation initiative focused on modernizing how licensing opportunities, rights management, and commercial negotiations are managed across a global enterprise. As a critical member of the Salesforce support organization, you will ensure the CRM platform remains operational, accurate, and effective for business users across multiple regions.

You will become the trusted point of contact for Salesforce users, helping maintain data quality, troubleshoot production issues, support integrations, and improve adoption of platform capabilities. This is an excellent opportunity for a hands-on Salesforce professional who enjoys solving problems, supporting users, and improving business processes within a highly visible enterprise environment.

Location:

Remote, United States (Los Angeles, CA preferred)

Work Type:
Remote

• Provide day-to-day production support for Salesforce users across multiple business functions
• Investigate and resolve Salesforce application issues, defects, and user requests
• Troubleshoot integration failures and coordinate resolution with technical teams
• Support Grid Buddy-related functionality, user requests, and troubleshooting activities
• Manage user onboarding, provisioning, access requests, and permission changes
• Perform Salesforce data cleanup activities including duplicate management and orphaned record remediation
• Monitor system health and proactively identify data quality concerns
• Execute QA testing, regression testing, and validation activities for platform enhancements
• Create and maintain training materials, user guides, and support documentation
• Assist users with reporting, dashboards, and CRM best practices
• Track support trends and recommend process improvements
• Collaborate with business analysts, administrators, and development teams to improve platform effectiveness

• 4+ years of Salesforce Administration, Operations, or CRM Support experience
• Hands-on experience supporting Salesforce production environments
• Experience troubleshooting user issues and resolving production incidents
• Strong Salesforce data management and data quality experience
• Experience identifying and correcting duplicate records and data integrity issues
• Experience supporting end-user onboarding and training initiatives
• Knowledge of Salesforce security, permissions, and user administration
• Experience executing QA, UAT, or regression testing activities
• Strong analytical and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities simultaneously
• Experience working in Agile or iterative delivery environments

• Salesforce Administrator Certification
• Grid Buddy experience
• Salesforce Sales Cloud experience
• Media, entertainment, licensing, or consumer products industry experience

• Salesforce users receive timely and effective support
• Data quality continuously improves across the CRM environment
• User onboarding and adoption processes are streamlined
• Platform issues are identified and resolved efficiently
• Support documentation remains current and effective
• Salesforce operations scale successfully alongside ongoing transformation initiatives

The base range for this contract position is $50.00 - $65.00 /…