Shift Lead

About the Role

As a Shift Leader at our Delmar Loop store located at 6301 Delmar Blvd, Saint Louis, MO 63130
, you are the captain of our bakery day or night! You predict the flow of business during a successful shift and lead a fun, productive night for your store.

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, patient.
• Detail focused and results-oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.
• Must meet all standards for food safety set by Insomnia Cookies and local public health regulations, including HEP-A vaccination on first day of work or within 30 days of employment.

• Flexible part‑time work schedules.
• Excellent training & mentorship.
• Pet insurance for your furry loved ones.
• Job stability with a rapidly growing and reputable company.
• Achievable growth/promotion opportunities.
• Fun, exciting team environment.
• FREE cookies with every shift.

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and the brand’s flagship in Philadelphia, Pa. with an expanding footprint of over 300 stores globally.