Business Systems Analyst - Student Resource Hub

Overview

Business Systems Analyst - Student Resource Hub. The position supports the My Resource Generative Artificial Intelligence (AI) project within Student Affairs, an interactive, online, student self-service information hub. The initiative includes three tiers: an AI-powered resource hub, a student-facing office space, and an option to recommend additional resource support to the University. The BSA will guide the operation of the new resource hub and ensure stakeholder satisfaction, acting as a liaison between technical staff and user groups and translating business needs into technical requirements.

The BSA will work closely with the My Resource team (Director, AI Integration Developer, Program Coordinator, and Project Manager) to optimize models and develop innovative solutions.

The BSA must be a highly motivated professional who can work independently with minimal supervision and collaboratively, communicating openly and sharing insights.

• Systems Analysis, Maintenance, and Support
  • Gain and maintain a strong working understanding of WatsonX
  • Develop, analyze, document, maintain, and enhance new or current system processes and workflows
  • Develop and execute test plans and scripts, and other quality assurance measures; lead testing such as user acceptance, performance, security, accessibility, usability, etc.
  • Compile data from all tiers of My Resource to inform resource development decisions; display and analyze data
  • Provide technical guidance to the My Resource AI Integration Developer to aid technical decisions, problem solving, and enhancements
• Process Improvement, Issue Resolution, and Industry Trends
  • Support monitoring, troubleshooting, and resolution of complex system issues
  • Collect user feedback on system performance and help prioritize configuration requests
  • Develop and implement IT service strategies, policies, and procedures to enhance efficiency
  • Monitor and maintain IT service quality and conduct regular reviews and audits
  • Stay up to date with trends in AI, foundation models, and large language models
  • Evaluate emerging technologies, tools, and frameworks for potential impact on solution design
• Collaboration and Knowledge Sharing
  • Foster collaboration among the My Resource technical team, University stakeholders, and vendors
  • Maintain regular communication with subject matter experts
  • Document solution architecture, design decisions, implementation details, and lessons learned
  • Initiate and maintain standard operating procedures and team documents
  • Develop and provide training, demonstrations, and regular communication to end-users
  • Encourage innovation and continuous learning among stakeholders

• Minimum requirements:
  
  Bachelor's Degree plus three years of relevant experience or equivalent combination
• Proficiency with data analytics and Microsoft Office tools including Power BI, Excel, Word, PowerPoint, and Planner
• Preference for familiarity with IBM Watson
  
  X or other generative AI tools and willingness to learn; strong analytical, problem-solving, and communication skills; experience with college students
• Familiarity with project management methodologies such as Agile SCRUM

The position is flexible: fully remote within the United States, full-time in-person at University Park Campus, or a hybrid model. Standard hours are in the Eastern Time Zone. Candidates must be eligible to work in the US without sponsorship.

Questions should be directed to the hiring manager during the interview process. For full consideration, submit a cover letter and a resume with your application.

Benefits for full-time employees include medical, dental, vision, and retirement plans; tuition discounts (including for a spouse and dependent children up to age 26); generous vacation time and sick time; and 15 paid holidays. See the Penn State benefits page for details.

The Pennsylvania State University is committed to equity, respect, and belonging for all. We value inclusion as a core strength of the university.

Apply online at the job posting:
Penn State University Park - Business-Systems-Analyst - Student Resource Hub

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Penn State is an equal opportunity, affirmative action employer. We do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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