Cloud Computing Engineer

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The UCF IT department within University Operations is seeking a Cloud Computing Engineer I to join the Enterprise Infrastructure team and support the administration, maintenance, and optimization of cloud-based and Microsoft infrastructure services. This position plays a key role in supporting the university's Microsoft Azure environment and core infrastructure technologies, ensuring reliable, secure, and efficient operations that support academic, research, and administrative functions across the institution.

• Provide operational support for Microsoft Azure cloud infrastructure and core Microsoft services, including Active Directory, DNS, MECM, and SCOM.
• Respond to service requests and incidents, troubleshoot infrastructure-related issues, and escalation complex problems as needed.
• Perform routine Azure deployments, including virtual machines, virtual networks, storage accounts, and other cloud resources using established standards and best practices.
• Monitor cloud infrastructure performance, availability, and cost metrics using tools such as Azure Monitor and Log Analytics.
• Develop, maintain, and execute automation and Infrastructure-as-Code solutions utilizing Power Shell, Terraform, and related technologies.
• Support IT service management processes, including request fulfillment, change management, documentation, and operational procedures.
• Maintain technical documentation, standards, and knowledge base resources to support operational excellence and team collaboration.
• Assist with infrastructure security and compliance activities, including access reviews, audit support, and remediation efforts.
• Participate in continuous improvement initiatives that enhance the reliability, scalability, and security of cloud infrastructure services.

• Bachelor’s degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to
  Fla. Stat. 112.219(6) .

• Experience with Microsoft Azure cloud services, including virtual machines, networking, storage, and monitoring tools.
• Knowledge of Microsoft infrastructure technologies, including Active Directory, DNS, MECM, and SCOM.
• Experience with automation and Infrastructure-as-Code tools such as Power Shell and Terraform.
• Foundational knowledge of cloud computing concepts and enterprise infrastructure technologies.
• Experience or coursework related to Windows Server administration, Active Directory, networking, or systems administration.
• Excellent communication and customer service skills with the ability to work collaboratively in a team-oriented environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Familiarity with Azure Monitor, Log Analytics, and performance monitoring solutions.
• Understanding of ITIL principles, change management, and service management practices.
• Exposure to cybersecurity, compliance, or infrastructure governance processes.
• Experience creating and maintaining technical documentation.
• Microsoft Azure, Microsoft 365, or related industry certifications are preferred.

The anticipated salary range for this position is $60,000 to $65,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations. If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer. This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

As a…