Customer Service Assistant - Support Operations

About the Role

Our client is looking for a diligent and service-oriented Customer Service Assistant to support their operations in Upington. This role is crucial for ensuring efficient handling of customer inquiries and providing essential support to the customer service team. You will assist in resolving customer issues, maintaining records, and ensuring smooth day-to-day operations. Join a supportive team dedicated to delivering excellent customer service, operating within a hybrid model that offers flexibility and professional growth opportunities.

• Respond to customer inquiries via phone, email, and in-person, providing basic information and support.
• Assist in resolving customer issues by gathering necessary information and coordinating with relevant departments.
• Maintain customer records and update information in the CRM system accurately.
• Process customer requests, orders, or returns as per company procedures.
• Support the customer service team with administrative tasks and operational duties.
• Escalate complex customer issues to senior service representatives or managers.

• High school diploma or equivalent qualification.
• Previous experience in an administrative or customer service support role is advantageous.
• Good communication and interpersonal skills.
• Basic proficiency in computer applications and data entry.
• Strong organizational skills and attention to detail.
• A willingness to learn and a positive attitude towards customer service.

• Competitive annual salary with potential for overtime.
• Hybrid work arrangement allowing for flexibility.
• Medical aid and retirement fund benefits.
• Opportunities for on-the-job training and skill development.
• A positive and team-oriented work environment.