Client Care Specialist

About the Role

Our client is seeking a dedicated Client Care Specialist to join their team in Upington . This hybrid role will involve managing client interactions, resolving issues, and ensuring overall satisfaction with our client’s services. You will be a vital link between the company and its customers, requiring excellent communication and problem-solving abilities. Working within a blended office and remote model, you will contribute to a culture that prioritizes customer experience and efficient service delivery, collaborating with colleagues to achieve team goals.

• Handle incoming client inquiries via phone, email, and web chat.
• Provide support and solutions for client issues, aiming for first-contact resolution.
• Document all client interactions and resolutions in the CRM system accurately.
• Educate clients on product features and service offerings.
• Escalate complex issues to appropriate departments for timely resolution.

• Proven experience in a client care or customer service role.
• Strong communication, interpersonal, and conflict-resolution skills.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to manage workload effectively and adapt to changing priorities.
• High school diploma or equivalent; relevant certifications are beneficial.

• Competitive annual salary with performance-based bonuses.
• Flexible hybrid work schedule.
• Comprehensive health and wellness benefits.
• Opportunities for professional training and development.
• A supportive team environment focused on client success.