Technical Support Specialist

About the Role

Our client is seeking a technically skilled and customer-focused Technical Support Specialist to join their team in Upington . This role is vital for providing expert assistance to customers facing technical challenges with our products and services. You will diagnose issues, offer effective solutions, and contribute to maintaining high levels of customer satisfaction. This is a great opportunity for an IT professional to work within a growing company that values technical expertise and a commitment to service excellence, based in Upington .

• Provide advanced technical support to customers via phone, email, and remote access tools.
• Diagnose and resolve complex technical issues related to software, hardware, and network configurations.
• Guide customers through troubleshooting steps and product usage.
• Document all technical support interactions and resolutions in the ticketing system.
• Collaborate with product development teams to report and resolve software defects.

• Proven experience in a technical support role, preferably with software or hardware troubleshooting.
• Strong understanding of computer systems, networks, and common IT issues .
• Excellent analytical and problem-solving skills.
• Proficiency in using remote support tools and diagnostic software.
• Exceptional communication skills, able to convey technical information clearly.

• Competitive salary and annual bonus structure.
• Medical aid and retirement fund benefits.
• Opportunities for ongoing technical training and certifications.
• A dynamic and collaborative work environment in Upington .
• Hybrid work model offering work-life balance.