Butchery Counterhand; H14​/BCH

Job Purpose

To provide friendly, efficient, and professional service at the butchery counter by preparing, packing, displaying, and serving meat products in accordance with Pick n Pay’s quality, hygiene, and customer service standards. The Butchery Counterhand ensures correct product handling, stock rotation, and compliance with food safety regulations while supporting the butchery team in maintaining an appealing and safe working environment.

• Customer Service and Sales Support
• Product Preparation and Display
• Hygiene and Food Safety Compliance
• Stock Rotation and Wastage Control
• Equipment and Workstation Maintenance
• Teamwork and Communication

• Greet and assist customers politely and professionally at the butchery counter.
• Serve customers promptly, cutting, weighing, and packaging products as requested.
• Provide information on products, prices, and cooking suggestions when required.
• Promote daily specials and value-added products.
• Handle customer queries and complaints courteously, escalating when necessary.

• Prepare and pack meat products according to store standards and recipes.
• Maintain attractive product displays that meet Pick n Pay presentation standards.
• Label, price, and rotate products correctly and accurately.
• Ensure cold chain integrity is maintained throughout product handling.
• Refill counters and shelves to ensure continuous availability of products.

• Adhere strictly to all hygiene, HACCP, and food safety procedures.
• Wear appropriate PPE and maintain a clean, neat personal appearance.
• Clean and sanitize counters, cutting boards, knives, and equipment regularly.
• Follow cleaning schedules and complete hygiene checklists daily.
• Support preparation for internal hygiene audits and inspections.

• Follow FIFO (First-In-First-Out) stock rotation principles.
• Report expired, damaged, or slow-moving stock to the Butchery Supervisor.
• Minimize wastage through careful trimming, packaging, and handling.
• Record wastage accurately as per Pick n Pay policy.

• Operate butchery counter equipment, including weighing scales, wrapping and labelling equipment, safely and correctly.
• Report any faulty or damaged equipment to management without delay.
• Clean, sanitise, and store all equipment and workstations according to company hygiene and food safety procedures.
• Keep the butchery counter, display areas, preparation surfaces, and work areas clean, organised, and free from hazards throughout the shift.

• Work collaboratively with other butchery team members to achieve daily targets.
• Support colleagues during busy trading periods or staff absences.
• Communicate effectively with supervisors regarding shortages, customer requests, or operational challenges.
• Participate in daily team briefings and hygiene talks.

• Customer satisfaction and service feedback
• Product quality, freshness, and presentation
• Compliance with hygiene and safety standards
• Reduction in product wastage and stock discrepancies
• Team cooperation and efficiency
• Attendance, punctuality, and professionalism

• Comply with the Occupational Health and Safety Act, 85 of 1993
• Follow Pick n Pay’s hygiene, food safety, and sanitation policies
• Use PPE correctly and maintain a safe working environment
• Report hazards, injuries, or incidents immediately
• Participate in mandatory safety and food hygiene training

• Education:
  
  Grade 12 / Matric (NQF Level
  4) or equivalent level of literacy and numeracy required to perform the role
• Experience:
  
  Previous work experience in a butchery environment, relevant to…