Account Associate - Commercial Lines

Account Associate - Commercial Lines

Join the Insurance Office of America as an Account Associate - Commercial Lines, assisting the account team with day‑to‑day administrative tasks, recurring customer service tasks, and performance requirements regarding production and quality. You will ensure no liability due to errors or omissions and resolve basic and routine administrative and customer service issues.

Hybrid: 1‑2 days in office from either the Aliso Viejo, Ontario, Pasadena, San Diego, or Santa Barbara, CA office locations.
Fully Remote: only for candidates in the Los Angeles County area, as this position will transition to hybrid (1‑2 days in office) out of a future LA County office.
Supporting: Glendale, CA |
Book Focus: General, Entertainment.
Requirement: active P&C license, 2 years of commercial lines experience.

About the Role: Assist the account team in completing day‑to‑day administrative tasks and ensure compliance with production and quality standards. Handle routine administrative and customer service issues, maintain accurate agency data, and keep the account team informed of workload status.

• Team Support:
  Assist in directing day‑to‑day activities of Team Support/Receptionist and Account Assistant.
• Office Support:
  Assist with general office tasks and administration.
• Policy Processing:
  Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, , certificates, and binders.
• Task Management:
  Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.
• Data Management:
  Maintain accurate and up‑to‑date data in agency systems.
• Activity Monitoring:
  Ensure timely completion of tasks and activities.
• Communication:
  Keep the account team informed of workload status and any issues.
• Service Excellence:
  Provide proactive and responsive service.
• Performance Monitoring:
  Ensure productivity and quality standards are met.
• Promote Culture:
  Participate in team building and promote a positive work environment.
• Continuous Improvement:
  Seek and adopt best practices.
• Compliance:
  Stay updated on company policies and procedures.
• Professional Development:
  Enhance technical skills and industry knowledge.
• Relationship Building:
  Foster positive relationships with colleagues and leadership.
• Champion IOA Values:
  Demonstrate integrity and leadership.

• 2+ years of industry experience, OR 5+ years of related experience in customer service.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communications, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute Phone Screen, Online Assessments, and Interview(s).

Salary Range: The expected pay range for this position is $52,000.00 to $62,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.