Customer Service Representative

Location: Upland, CA
Pay Rate: $20.00 - $26.00 per hour
Monday - Thursday | 7:00 AM - 6:00 PM

Looking for Customer Service Representative jobs in Upland where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

• High school diploma or GED required.
• Additional coursework in business administration, customer service, accounting, or a related field preferred.
• Basic proficiency with Microsoft Office and computerized customer account systems.
• Ability to learn municipal policies, utility billing procedures, and cash handling practices.

• 1 to 2 years customer service in a city or county environment.
• Experience handling customer inquiries, account issues, and payment transactions.
• Strong verbal and written communication skills with the ability to interact professionally with diverse customers.
• Ability to manage multiple tasks and provide accurate information in a fast-paced environment.
• Experience maintaining confidential records and handling sensitive customer information.

• Experience with utility billing, collections, licensing programs, or municipal government services.
• Knowledge of customer account management and cash receipting procedures.
• Strong conflict-resolution and problem-solving skills.
• Ability to handle difficult customer situations with professionalism and empathy.
• Experience working with billing software, databases, and customer relationship management systems.

• Ability to sit, stand, and work at a customer service counter for extended periods.
• Frequently use computers, telephones, and office equipment throughout the workday.
• Ability to communicate clearly in person, by phone, and through written correspondence.
• Capable of performing repetitive data entry and administrative tasks with accuracy.

• Provide exceptional customer service to residents, businesses, and the public by phone and in person.
• Answer questions and provide information regarding utility accounts, billing, licensing, fees, and city services.
• Process payments, maintain cash receipts, and balance transactions accurately.
• Assist customers with account inquiries, service requests, and payment-related concerns.
• Handle delinquent utility account issues and explain collection procedures and payment options.
• Issue and process business licenses, permits, and other city-related fees and applications.
• Maintain accurate customer records and update account information in city databases.
• Resolve customer concerns professionally while ensuring compliance with city policies and procedures.
• Support daily administrative operations and maintain a high level of customer satisfaction.

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also." - Staffmark, Customer Service Rep

Your voice is your superpower. Put it to work