Medical Front Office - Patient Service Specialist

Medical Front Office - Patient Service Specialist

Join to apply for the Medical Front Office - Patient Service Specialist role at Select Physical Therapy

4 days ago Be among the first 25 applicants

Location:

299 W. Foothill Blvd Suite 200, Upland, CA 91786

$21.00/hr - $24.00/hr (actual pay based on skills and experience)

Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.

When patients enter our centers, we want them to have an exceptional experience – starting at the front desk. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs.

Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

• Center
  
  Location:
  
  299 W. Foothill Blvd Suite 200, Upland, CA 91786
• Type of Employment:
  Full Time
• Hours:
  
  Weekdays
• Compensation: $21.00 - $24.00/hour based on experience

• Start Strong - Our mentorship and orientation programs ensure a successful transition
• Generous PTO to maintain a healthy work-life balance
• Comprehensive medical/RX, health, vision, and dental plan offerings
• Company-matching 401(k) retirement plans as well as life and disability protection

• Adaptable and flexible, patient‑centric, exceptional communicator, detail‑oriented and team player.
• Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit.
• Schedule patient appointments in person or over the phone.
• Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team.
• Collect co‑pays from patients, manage payer approvals and conduct insurance authorizations and verifications.
• Provide patients with pertinent information about their next appointment as they check out.
• Respond to requests for information from patients, providers, and coworkers.

• High School Diploma or GED required.
• Insurance Verification Experience.
• Bilingual (English/Spanish Speaking).
• 1 Year of Front Desk Experience (Preferred).
• 1 Year of Scheduling Experience (Preferred).

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
• Manual dexterity to enable typing (including 10-key) throughout a work day/shift.
• Ability to lift up to 25 lbs, safely, from ground to waist using proper body mechanics.
• Ability to carry office supplies up to 10 lbs.
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction.
• Ability to speak and hear sufficiently to understand and give directions.

Equal Opportunity Employer/including Disabled/Veterans

Referrals increase your chances of interviewing at Select Physical Therapy by 2x.

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