Membership Specialist

Upland Service Center - Upland, CA 91786

Salary Range: $24.00 - $26.00 Hourly

Position Type:
Full Time

Job Shift:
Day

The Membership Specialist is responsible for:

• Retaining membership, by helping to ensure a positive volunteer and girl experience within assigned area
• Community Organizing; building, training, and overseeing volunteer teams in assigned geographical areas to strengthen the member experience at a hyper-local level.
• Providing Troop Leader Support; ensuring that volunteers feel supported by Girl Scouts, and confident in their ability to facilitate girl programming.
• Acting as a council liaison between local volunteers and staff, ensuring that council strategic priorities are aligned at the volunteer service unit level.

• Is accountable for meeting or exceeding an annual membership retention goal for girl and adult members.
• In partnership with volunteers, manages member renewal campaigns.
• Provides excellent customer service.
• Identifies and implements solutions to encourage longevity in the Girl Scout program.

• Builds, trains, and supervises community-based volunteer teams (service teams) to ensure an equitable and fulfilling experience for girls and volunteers within each community assigned to.
• Supports the council's volunteer management system including the recruitment, screening, selection, placement, development, training, recognition, and re-assignment of volunteers.
• Works with service unit volunteers to ensure that their plans are in alignment with council strategic priorities.
• Prepares and provides a variety of reports to volunteers to assist with plans and in measuring progress.

• Orient, mentor, and support new troop leaders through their first year.
• In partnership with volunteer service teams, develop and execute plans to ensure that all new leaders feel comfortable, empowered, and supported.
  
  Assist troop leaders with parent/family meetings and first troop meetings (as needed/required)
• Assist with conflict management and conflict resolution.
• Provide support to all troop leaders by answering questions, providing resources, and connecting them to the correct SME when necessary.

• Provides ongoing support, supervision, and direction to administrative volunteers in assigned geographic areas by interpreting Girl Scouts of the USA and GSGLA council policies, standards, and procedures and by directing volunteers to additional support services.
• Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scouts message of pluralism and diversity to members of the council.
• Acts as main point of contact to members in assigned area requesting council staff support.
• Responds to all requests of support in a timely manner.
• Documents and logs interactions with members and volunteers within assigned area in council CRM, ensuring a seamless customer experience.
• Provides problem solving and conflict resolution support when appropriate and in a timely manner.
• Serves as the main point of contact for service unit and troop volunteers.
• Promotes and assists with council programs, activities, public relations, and fund development endeavors.
  
  Communicates information to volunteers in a timely manner, acts as a Subject Matter Expert as it relates to council policies, procedures, and priorities.
• Present council updates to volunteers at meetings.
• Hosts webinars, volunteer meetings, and trainings as needed.
• Other duties as assigned.

• Bachelor's degree or equivalent experience in lieu of education.
• Strong oral and written communication skills.
• Bilingual
  - Spanish/English preferred
• Strong human relation skills; ability to motivate people in small and large group settings
• Demonstrated ability to interact with members and the public and provide prompt and courteous customer service to all customers in person, via phone, written note, and email
• Demonstrated strong presentation skills
• Comfortable working in a fast-paced and frequently changing environment
• A demonstrated commitment to service excellence and customer satisfaction
• Able to pass a criminal background check.
• Subscribe to the principals of the Girl Scout Movement
• All employees of the Girl Scouts of Greater Los Angeles (GSGLA) must uphold the GSGLA Personal Integrity and Professional Code of Conduct / Value statements
• Regular and prompt attendance required.
• Willingness to work a flexible schedule including frequent evenings and weekends.
• Ability to lift 25 lbs.
• Valid driver's license, access to reliable transportation, and proof of insurance.

• Subscribe to the principles of the Girl Scout Movement.
• Demonstrate a strong work ethic, integrity and honesty in all professional situations.
• Possess a positive attitude with strong work ethic, integrity. honesty, and sense of humor.
• Must be flexible, adaptable and willing to thrive in an ever changing/fast-paced environment
• Develop and maintain sensitivity to employee…