Orthopedic Clinic Support Technician

• Schedule
  - Shift Regular Full Time
  - Day Shift

Responsible for performing a variety of clerical, environmental and organizational duties in support of designated providers and staff during clinic hours.

• Facilitates patient flow in the clinic by assuring patient check in processes are complete, calling for patients in the main waiting room and directing them accordingly within the clinic.
• Greets and prepares patients for provider or imaging exams, providing appropriate gown, shorts, etc.
• May complete patient check out or schedule imaging or follow up appointments as requested (i.e., return to work/school/sport, physical therapy orders, etc.).
• Provides patients with documentation pertaining to the visit and ensures that same documentation is appropriately captured for the patient record.
• Maintains exam room supply stock and keeps exam rooms clean and disinfected between patients as needed. Informs supervisor when supplies need to be reordered for supply room.
• May perform various tasks such as copying, faxing, scanning and filing documents to ensure a complete and accurate patient record.
• Assists by preparing electronic images or documents for providers based on individual preferences to facilitate appointments.
• Updates patient information in the EMR.
• Monitors patient flow to ensure that no patient is neglected or delayed unreasonably. Communicates with patient, patient’s family and staff to keep them informed of delays in the clinic schedule.
• May respond to patient concerns or questions, and communicates in helpful and objective manner, involving manager as appropriate.
• May prepare and/or sterilize medical instrument. Cleans and disinfects medical equipment as required.
• Provides cross coverage as assigned.
• May verify patient insurance coverage as needed.
• Performs other duties in support of providers, staff, and leadership.

• Obtain and document patient vital signs such as height, weight, blood pressure as required.
• Review and document patient information including allergies, medications, fall risk, immunizations, pharmacy preference and other health or social history as assigned.
• May provide and document the distribution of patient educational material (such as smoking cessation).
• Perform patient care duties remove wound dressing, sutures, or staples, etc. as trained and directed by providers.
• Apply clean dressing as trained and directed by provider. Provides patient education regarding wound care.
• Provides care in the clinic setting with patients requiring immobilization including; removing orthopedic cast and/or immobilization devices. Assess wound or skin condition and communicate concerns appropriately to provider.
• Based on provider orders, provides fitting and application of various DME and orthopedic assistive devices.
• Educates patients and family members regarding application/use of various DME and orthopedic assistive devices.
• Educates patients and family members regarding billing for DME products and ensures that required documentation is completed.
• Prepares supplies and draw up injections for providers.
• May prepare and document specimens collected according to proper procedures.
• May support providers with PRP procedures including equipment preparation, and sample preparation and handling of biohazard waste.

• Works cooperatively with coworkers, providers, and management.
• Shares knowledge and insights with co-workers in a constructive manner.
• Willingly provides coverage to department, staying beyond scheduled ending time when clinic schedule demands it, volunteering to cover time off or unexpected absences, maintaining workflow in department without direct supervision.
• Addresses conflicts with person directly…