Front Desk Agent Homewood Suites Columbus OSU

Homewood Suites by Hilton features spacious suite rooms, complimentary hot breakfast, and indoor pool. The location is an ideal walk from The Ohio State University and is across the street from many dining, shopping options, the Jerome Schottenstein Center, downtown Columbus, and local golf courses.

Shaner Hotels is one of the foremost award‑winning hospitality owner‑operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full‑service, select‑service, extended‑stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top hospitality brands, including independent locations. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e‑commerce, and revenue management.

For more information, visit our website, !

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments or personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

• Provide superior guest services including check‑in/check‑out of hotel guests courteously and efficiently; process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions appropriate for clientele.