Entry-Level IT Support Associate; F

Join to apply for the Entry‑Level IT Support Associate (F) role at Expedient.

Expedient is hiring an on‑site, entry‑level opportunity that offers a fast‑track to learning, promotion and career growth. In our Upper Arlington/Columbus, OH data center, you will join the Operations Support Center (OSC) team and receive fully paid training (including industry certifications) and hands‑on experience with a variety of technical platforms including virtualization, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure.

If you are looking to gain valuable technical on‑the‑job training and experience and kick‑start your IT career, you may be the perfect candidate for this role.

Expedient provides multi‑cloud platforms, hosting and cyber security, and data‑center infrastructure as a service (IaaS) solutions to its clients.

Sponsorship is not provided. Expedient does not engage with third‑party recruiting or staffing firms.

This position operates on a regular schedule of Sunday through Tuesday, alt. Wednesdays from 7 am to 7 pm local time and includes an additional bonus paid out upon completion of the initial training. Lunch breaks are fully paid for all 12‑hour shifts.

Expedient places high value on professional development and education. We will cover the costs upfront for our IT Support Associates to obtain relevant technical certifications such as CompTIA A+, Network+, and higher‑difficulty certifications that come with attached bonuses for completion.

The hourly rate of pay is closely based on your technical experience, knowledge, work experience and/or academic experience. This entry‑level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. The pay range is $32,000 / year ($15.38 / hour) – $37,440 / year ($18.00 / hour), paid hourly and can vary depending on market and shift.

• Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc., and escalates more complex tickets as needed.
• Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
• Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
• Use the ticketing system to log all requests and activities, including documentation of special requests and customizations considered important for future support.

• Industry certifications (such as CompTIA A+ or Network+) or equivalent work experience in an IT role or academic experience.
• Excellent written and verbal communication skills.
• Strong analytical and independent problem‑solving skills.
• Ability to prioritize and multitask in a fast‑paced, time‑sensitive environment.
• Must pass pre‑employment screens.

• Sitting – stationary/seated position during the workday in order to check in visitors.
• Walking – escort visitors to their equipment; walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands‑on assessments, ensuring building safety compliance by checking doors, temperature sensors and other areas of the server room/data center.
• Lifting – frequently lifts lightweight items and occasionally lifts heavy‑weight materials such as equipment, parts, computer and server hardware.
• Dexterity – lock/unlock security cages, operate security kiosk, print visitor badges, operate loading dock equipment, climb and balance on a ladder, stoop, kneel, crouch, crawl into tight places to access computer hardware, move equipment, install equipment etc. as required.