Senior Account Manager, Commercial Lines

Job Description

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

Assured Partners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward‑thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry.

As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service. The Senior Account Manager is responsible for providing comprehensive account support to a client or group of clients, with limited direction. The Senior Account Manager has strong product knowledge and is familiar with products offered by carriers.

In addition, the Senior Account Manager acts as a mentor and leader for more junior team members. Over time, the autonomy of the Senior Account Manager should increase as advanced knowledge and proficiency develops.

• Client Support – May be first point of contact on some accounts; supports in delivering service to book of business.
• Provides renewal and proposal presentations for delivery to clients.
• Guides clients through the renewal process, which may include requesting renewal.

• Reviews renewals and proposes changes needed under direction and guidance of senior team members.
• Supports in claim review and other risk analysis tasks.
• Performs detailed analysis of accounts receivable reports to deliver information to clients, ensuring accounts are kept in good standing.
• Processes or oversees process of change requests/endorsements, binders, certificates of insurance, account summaries, proposals, policies, lost policy releases, audits, and account balance status as needed.
• May be responsible for analyzing market trends and advising clients on changes to policies.
• Proficient in working knowledge of renewal processes and considerations.
• May be responsible for assisting Producers with marketing campaigns.
• Seeks opportunities to increase knowledge of insurance contracts, carrier underwriting guidelines, and coverage options.
• Assists in the development of strong business relationships with insurance company personnel to enhance business relationships.
• Provides mentoring and guidance to more junior team members, such as Account Coordinators.
• Other duties as assigned.

• Required:
  
  Bachelor’s degree with 3 years client service and/or claims management experience –OR
  - High School degree/GED with 8 years client service and/or claims management experience. Producer’s License. Proficiency in Microsoft Office. Appropriate licensing as required.
• Preferred:
  Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors:
Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self‑directed manner.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The…