Assistant Manager - Lane Avenue & Hilliard

Assistant Manager - Lane Avenue & Hilliard

Join to apply for the Assistant Manager - Lane Avenue & Hilliard role at Wright-Patt Credit Union
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Category: Member Center Network → Columbus

Job Location: 1761 W Lane Avenue, Upper Arlington, Ohio

Pay Classification: Exempt (Salary)

NMLS

Required:

Yes

Work Type: Standard

Position Type: Full-Time/Regular

• Assists the Member Center Manager in overseeing a member center operation that is adequately staffed with well-trained and motivated partners. Ensures partners perform in a safe and sound manner and consistently utilize corporate service standards to deliver an extraordinary service experience for all members. (40%)
• Responsible for the supervision and development of member center partners who actively support the overall service delivery strategy. Responsibilities include hiring top talent, training, and certification of all partners, consistently coaching, conducting partner observations, performance reviews, and developing member center partners for advancement. (20%)
• As a working manager, assists in other member center roles as needed. Identifies opportunities to expand member relationships with the credit union by identifying and recommending appropriate products and services to meet needs. Educates and trains members on how to utilize convenient services, including PTM technology where applicable, and encourages increased use of the cooperative while increasing member engagement. Attends regular and engaging coaching sessions to communicate results, relay expectations, recognize successes and opportunities for improvement/enhanced performance with their manager.
  
  (20%)
• Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (15%)
• Performs other duties as assigned including representing WPCU at community and public events (if required by market). (5%)

• High School Diploma or GED required. Associate degree preferred.
• At least two years in the retail financial services industry is required.
• Previous supervisory skills are preferred but not required (this is an entry-level supervisor position).
• Must be familiar with member experience operations.
• Must be able to learn and use a variety of software applications such as Microsoft Office and the credit union’s core processing systems.
• NMLS is required.

Seniority Level: Mid‑Senior level

Employment Type: Full-time

Job Function: Other