Product Operations Associate Manager

The Product Operations Associate Manager is the operational engine behind Richardson's digital avatar-led video production, translation operations, and digital content maintenance work. The fully remote role sits within the Learning Content & Experiences team, reporting to the Senior Product Manager, Learning Content & Experiences, and is responsible for the day-to-day coordination, execution, and continuous improvement of these work streams.

This is a hands‑on operational role rather than a strategic-ownership one: the Senior Product Manager sets direction and standards for customisation, translation, and content operations, and this role executes against that direction — keeping intake, workflows, and stakeholder coordination running smoothly across a growing and increasingly complex set of content initiatives.

• End-to-end production coordination for digital avatar-led video experiences, from video creation and AI-generated asset production through to platform publishing and process optimisation.
• Translation operations management, covering roadmap intake, workflow coordination, feedback management, and facilitator review processes.
• Management of AI Roleplay intake alongside the customisation process, ensuring the two remain aligned rather than run as separate, conflicting work streams.
• Coordination and execution support for digital content maintenance initiatives, including course builds, delivery alignment, and stakeholder prioritisation.
• Coordination of content updates across the portfolio, including making minor content updates directly where it is faster and more efficient to do so.
• Day-to-day partnership with the Senior Product Manager, Learning Content & Experiences on prioritisation and trade-offs when operational capacity is constrained.

Digital avatar-led video production

• Own end-to-end production of avatar-led video experiences, including video creation, AI-generated visual assets, and platform publishing.
• Continuously improve and document the production workflow, identifying opportunities for process optimisation as volume grows.
• Act as the go-to resource for avatar customisation, AI-generated visuals, and general workflow guidance across the team.

Translation operations

• Manage translation roadmap intake and prioritisation, coordinating workflow across internal teams and external facilitators.
• Coordinate implementation of translation requests end-to-end, from planning through delivery.
• Manage feedback capture and facilitator review processes, ensuring issues are resolved and closed out.

AI Roleplay intake and customisation alignment

• Manage intake of AI Roleplay requests alongside the customisation process, so the two pipelines are planned and prioritised together rather than in conflict.
• Flag and resolve overlaps or sequencing issues between AI Roleplay and customisation work before they create rework or stakeholder confusion.

Digital content maintenance

• Provide coordination and execution support for digital content maintenance initiatives, including course builds.
• Align maintenance activity with delivery timelines and partner teams, and help prioritise competing stakeholder requests.
• Support cross-platform troubleshooting and course refinements during and after each maintenance cycle.

Content coordination and minor updates

• Coordinate content update requests across the portfolio, routing them to the right owner and tracking them through to resolution.
• Make minor content updates directly (text edits, small corrections, small asset swaps) where doing so is quicker than routing the request elsewhere.

Cross-functional coordination

• Partner with the Senior Product Manager, Learning Content & Experiences on workflow planning and operational…