Luxury Fashion and Timepiece Manager

LUXURY FASHION AND TIMEPIECE MANAGER

Title:

Luxury Fashion and Timepiece Manager

Reports To:

General Manager or Assistant General Manager in their absence

The Luxury Fashion and Timepiece Manager is a supporting management position within Jared The Galleria Of Jewelry stores. This position will achieve store and individual sales goals by providing superior guest experience and expert knowledge on all fashion merchandise (diamond fashion, gold, and color) and timepiece brands. This position will be responsible for overseeing fashion and timepiece sales performance, fashion and timepiece merchandise launch executions, implementing fashion and timepiece product education provided by Signet, and developing training plans to improve areas of opportunity for the store as a whole.

• Serve guests and promote store and personal sales (40% time allocated)
• Consistently attain sales and performance standards, special event and store promotion results
• Promote an environment of total guest satisfaction by making the guest’s shopping and jewelry needs the first priority
• Provide an exceptional guest experience by keeping with the guest’s agenda and providing proper follow‑up by utilizing the Clienteling system
• Consistently monitor the flow of guests and assist with matching the appropriate team member with the guest
• Supervise fashion merchandise categories (diamond fashion, gold, and color) and timepiece brands and effectively train all team members on fashion merchandise and timepieces (50% time allocated)
• Oversee the implementation and administration of fashion and timepiece merchandise, including sales performance, promotions, incentives, launch executions, visual display and merchandising, while also attaining sales and product knowledge on other merchandise categories throughout the store
• Develop and maintain complete knowledge of all fashion and timepiece merchandise, becoming the Subject Matter Expert, to effectively train all team members on the features and benefits, quality, value, warranties, services, and procedures associated with each fashion and timepiece brand and collection
• Operate as a point of contact with vendor partners and be responsible for successful completion of all vendor trainings, e‑Learnings, and incentive submissions for the store
• Review weekly fashion and timepiece reporting and evaluate areas of opportunity regarding each fashion and timepiece brand and collection. Coordinate with the management team to develop effective training plans to improve behaviors relating to merchandise sales, standards performance, and guest experience
• Collaborate with the General Manager on recruiting, hiring, scheduling, performance appraisals, counseling, and updates related to all pertinent information about team members
• Communicate to the General Manager all pertinent information related to team members including personnel and security concerns, merchandising needs, etc.
• Respond to guest complaints and issues in a prompt and courteous manner in partnership with the General Manager
• Assist the management team with primary responsibilities in their absence
• Act in a manner that aligns with Signet’s Core Values and respects guests and team members
• Maintain consistent, regular scheduled attendance as an essential function of this job
• Strictly adhere to all company policies and procedures, including Loss Prevention, Sales and Credit policies. Maintain a high level of security awareness with all selling procedures
• Perform other duties as assigned

• Lead by example by attaining required daily performance standards, special event goals and executing store promotions
• Positive, enthusiastic, team‑spirited work style, exhibiting Signet’s Core Values at all times
• Analytic thinking and reasoning
• Ability to train and develop team members, conduct store training meetings as needed
• Professional approach and image
• Tactful, friendly manner when dealing with people
• Plan, organize, follow‑up and supervise the work of others
• Excellent verbal and written communication skills, including phone etiquette
• Accept responsibility, make decisions, delegate, and follow‑up as appropriate
• Reliable and dependable
• Operat…