Administrative Assistant - Lab

The Lab Administrative Assistant demonstrates competency in medical terminology, HB/PB registration, insurance, and billing protocols, ICD and CPT coding, pathology and radiology transcription, and computer information systems. Functions as a resource for internal and external customers, therefore, must have the ability to use independent knowledge to analyze and resolve complex issues, accurately and completely document and follow-up, and project a professional company image through in-person and phone interaction.

Certifications:

,

Education:

H.S. Diploma/GED (Required),

Work Experience:

Related field

• Billing:
  Responsible for preparing charge documents to be keyed or electronically transferred into the billing systems which also include assisting in ICD and/or CPT coding on Lab/AP charges for payment;
  Works appropriate billing reports/work queues to ensure that information is correct for claim filing;
  Communicates coding and billing issues to management to maintain departmental compliance.
• Result Reporting:
  Performs all tasks necessary to register patients and enter/transcribe orders into the computer systems;
  Ensures results are called or disseminated according to protocols;
  Scanning documents to the EMR;
  Transcribes and edits Radiologists and Pathologists dictation;
  Package and track all send-out requests for pathology.
• Customer Service:
  Acts as a resource for staff. Ability to review, research, and resolve semi-complex issues where decisions are not always apparent, including but not limited to: specimen collection, turn-around-time, erroneous results, MRN issues, billing corrections;
  Takes action to resolve customer service complaints partnering with other departments when necessary. Follows-up to ensure the appropriate changes were made to resolve customer problem. Refer unresolved issues to Coordinator or Manager;
  Performs customer service recovery as needed and assures high quality customer service from all areas of responsibility.
• Administrative tasks:
  Dispatch pathologist as applicable;
  Assumes responsibility for documentation, answering and follow-up on all inquiries generated by telephone, walk-in, or written correspondence;
  Performs administrative tasks including but not limited to greeting visitors and callers, handle their inquiries and/or directing them to the appropriate person according to their needs, assumes responsibility for documentation, assembling mailings, distributing faxes, scanning, and filing;
  Operate office equipment such as fax machines, copiers, scanners, phone systems, videoconferencing equipment and learn to operate new office technologies as they are developed and implemented;
  Basic/Intermediate Level experience in Microsoft Outlook, Word, Excel, PowerPoint.
• Physician Administrative Responsibilities:
  Support laboratory medical director;
  Managing and coordinating schedule, prioritizing email;
  Physician report cards;
  Epic administrative in-baskets;
  Pathologist schedules;
  Final path report ' ICD coding, validating CPT codes to maximize billing;
  Training of new physicians, locums, supervisors, managers, PA's Dragon, billing, lab orientation, Softpath Miscellaneous:
  Ensures that daily work assignments are complete by promoting team work and good communication;
  Assists with audits and reviews as requested;
  Attend meetings and provide input.

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