Office Supervisor

Job Details:

Job Location:

1101 - URBANA, IL, Position Type:
Full-Time Salaried, Education Level: High School Degree / GED, Salary Range: $57000.00 - $63500.00

Salary/year, Job Shift: M - F 8:30AM - 5:30PM, Job Category:
Customer Service, Customer Service | Full-Time Salaried | Exempt|Non-Safety-Sensitive

The Day Office Supervisor performs a variety of routine and complex clerical and administrative work to oversee the Customer Service Office at MTD’s Administration and Operations Facility. This includes answering incoming calls, maintaining records, office procedures, and administrative support. This position also assigns work and supervises the Information Assistants on weekdays during the daytime and reports to the Customer Service Director.

• Understanding of ADA Paratransit Service responsibilities include taking reservations, scheduling, creating blocks, reconciling manifests, phone and mail correspondence, and responding to issues with MTD Access operators, vehicles, and customers
• Supports administration of the DASH Card program by phone and mail correspondence, filing records, and providing general support and education in coordination with the Special Services Manager and Illinois Terminal Customer Service & Events Supervisor
• Serves customers and visitors by telephone or in person; answers or directs inquiries; maintains confidence of customers, staff, and employees by keeping sensitive information confidential
• Acts as custodian of departmental documents and records including accurate financial records for MTD Access, establishes and maintains filing systems, and indexes various records
• Maintains office supply inventory, processes orders, and reorders regularly used items
• Receives, stamps, and distributes incoming mail and processes outgoing mail including packages, mass mailings, and internal materials
• Coordinates with the Night Office Supervisor in the effective management, training, and development of the Information Assistant team at the Administration and Operations Facility
• Collaborates with the Illinois Terminal Customer Service & Events Supervisor to provide a high-quality customer experience across facilities

The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The exertion level required for this position isgenerallyconsidered light work.

Physical requirements include stooping, bending, standing, squatting/crouching, pushing/pulling, and reaching above shoulders.

While performing the duties of this job, employees are often required to sit, with regular periods of walking and standing; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; use vision to read printed materials and a computer screen; and exert up to 20lbs.of

force occasionally or a up to 10 lbs.of force frequently to lift, carry, push, pull, or otherwise move objects.

The work environment involves exposure to conditions generally found in an office setting within a shared workspace. The noise level is quiet to moderate. There are frequent interruptions to this position’s workflow with heavy foot traffic. There is an expectation to hold and attend meetings on a regular basis.

• Work shifts vary from day to night, as…