METCAD Interest Form
Listed on 2026-10-15
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Customer Service/HelpDesk
Emergency Crisis Mgmt / Disaster Relief, Bilingual, Call Center / Support, Interpreter
Filling out this form ensures communication from about upcoming events, job posting, and other helpful information.
Candidates must have a minimum of two years of experience in a multi-jurisdictional, multi-discipline emergency communications center within the last five years to quality.
METCAD is a consolidated dispatch center which was established in June of 1979 with 9 Telecommunicators and an Administrative staff of two. Today, METCAD answers emergency 9-1-1 calls for all of Champaign County. With over 30 employees, METCAD provides direct dispatch service for all law enforcement and fire agencies through-out Champaign County.
Our Telecommunicators serve as essential personnel, providing emergency and non-emergency telephone and text assistance for Police, Fire, and Emergency Medical Services (EMS) by quickly and accurately collecting and documenting critical information from callers in high-stress situations into the dispatch system.
Learn more about how to become a Telecommunicator .
- Serve as essential personnel by providing emergency and non-emergency telephone and text support for Police, Fire, and Emergency Medical Services (EMS).
- Receive and manage emergency and non-emergency calls while maintaining professionalism and composure in high-stress or emotionally intense situations.
- Gather, verify, and document critical caller information in the dispatch system to ensure complete and accurate call records.
- Deliver emergency medical dispatch triage and provide lifesaving instructions to callers when necessary.
- Independently assess situations and determine the appropriate level of emergency response.
- Comply with all department policies, procedures, and confidentiality standards.
- U. S. Citizen or legally authorized to work in the United States (must meet I-9 requirements).
- Valid Driver's License.
- High School Diploma or equivalent.
- Ability to work shifts, weekends, holidays, and overtime.
- Ability to solve problems and provide excellent customer service in stressful situations.
- Ability to acquire mandated certifications (i.e. Law Enforcement Agency Data Systems, Emergency Medical Dispatch, National Incident Management Systems) during the training phase.
- Experience with dispatching, customer service, and computer use.
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