Director, Patient Access Services East & South Region

Overview

The Director of Patient Access Services is responsible for the management of the system's Patient Access Services processes, policies and procedures to ensure Patient Access functions are performed accurately and timely to support accurate patient identification, optimal reimbursement and patient satisfaction for services rendered by all Carle hospitals, providers, and advanced practice providers.

Scope of direct operating responsibility includes all Hospital admitting and registration services including scheduling, pre-registration, registration, financial clearance, as well as intake and checkout functions with the ambulatory and acute services. Serves as a change agent in a constantly changing and growing system and drives process and system improvements supporting the change and growth.

Certifications:

• Certified Healthcare Access Manager (CHAM) within 2 years

Education:

• Bachelor's Degree:
  Healthcare
• Bachelor's Degree:
  Related Field
• Bachelor's Degree:
  Business Management

Work Experience:

• Revenue Cycle Leadership - 7 years
• Patient Access Leadership - 7 years

Other Skills / Knowledge:

• Flexibility to manage 24/7 a week operation across multiple facilities and entities.
• Strong knowledge of Revenue Cycle activities and denials prevention.
• Ability to interact positively and effectively with multi-disciplinary teams.
• Ability to work under stressful situations in a fast-changing healthcare environment.
• Ability to prioritize and delegate in response to rapidly changing demands.
• Strong communication and presentation skills, both written and verbal.
• Experience and ability working with physicians, clinical staff and senior level executives.
• Ability to analyze and manage using productivity and performance tools.
• Good judgement and cognitive skills.

• Leads and directs the Patient Access Services division through reporting Managers and Directors with guidance from the Vice President, Revenue Cycle Operations.
• Establishes operational goals, objectives and budgets.
• Responsibilities include the planning of optimal operating policies and procedures required to deliver quality services and enhance operational processes and workflows.
• Designs and oversees an industry-leading patient access operational model
• Ensures high physician, clinical leader and customer satisfaction, organizational efficiency, and strong financial performance

• Assures accurate and complete data collection
• Streamline financial clearance functions prior to service and sound cash collections processes.
• Collaborates with senior management to define desired organizational goals and outcomes
• Fosters a culture of learning and partnering with key leaders to facilitate change.
• Participates on various committees, work groups, and teams

• Promotes effective communication between departments and entities
• Facilitate information sharing, collaborative problem solving and adequate provision of support service
• Fosters and maintains collaborative relationships throughout the organization, and with external agencies. Develops, implements and maintains compliant policies and practices for staff
• Monitors ongoing performance of Patient Access Services processes through the development, production and distribution of performance metrics.

• Facilitates performance improvement/process redesign as needed.
• Communicates regularly and effectively with subordinates and superiors regarding the status and condition of Patient Access Services operations; raises issues/concerns timely and appropriately.
• Communicates, collaborates, organizes, prioritizes, leads, facilitates, coaches and problem solve with reporting directors and peers
• Ensure that division and system goals, objectives and operational budgets are met.
• Ensure that all Carle employees performing Patient Access Services processes are properly oriented, trained, and that annual competencies, certifications, and licensure and education requirements are current.

• Ensures compliance with relevant regulations, standards and directives from regulatory agencies, governmental bodies and third parties.
• Develops, analyzes, and manages capital and operating budget within agreed upon standards
• Ability to forge linkages in a…