Patient Services Representative-Cardiology

Overview

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with the daily clinic preparation process, including patient identification, patient check‑in/check‑out, charge posting, cash management, patient appointment scheduling, patient registration and account set‑up, and phone calls. They convey a positive image and provide information to ensure patients' needs are met.

• Certifications:
  
  (none listed).
• Education:
  
  Associate’s Degree in a related field (experience in lieu of education acceptable).
• Experience:
  
  General office equipment, basic computer skills, experience using fax machine, copier, and other general office equipment.
• Proficient with insurance coverage rules, eligibility, network coverage, and benefits.
• Successful completion of mandatory insurance training and ongoing competency refreshers.
• Able to initiate and secure prior authorizations as needed.

• Coordinates and participates in the daily clinic preparation process, including patient identification, patient check‑in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set‑up, and phone calls.
• Operates the telephone system and delivers messages to physicians, nurses, and others, ensuring all messages are distributed according to practice communication standards.
• Reports medical information obtained from patients and referring physicians accurately, completely, and in a timely manner.
• Manages all incoming patient care requests related to in‑basket activities, referrals, work queue activity, and incoming telephone calls.
• Proficient with insurance coverage rules, eligibility, network coverage, benefits, and prior authorizations.

Discover the job, the career, and the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups, and a variety of healthcare businesses. Carle Bro Menn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care.

The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering‑based medical school, and Health Alliance™. Opportunities exist across central Illinois with potential for growth and lifelong careers.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization.

For more information:

The compensation range for this position is $17.67 per hour – $28.63 per hour. The actual compensation offer will depend on candidate experience, qualifications, location, training, licenses, shifts worked, and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more, visit careers.carlehealth.org/benefits.