Assistant Hotel Manager - Illini Union

Assistant Hotel Manager - Illini Union

Applications are now being accepted for the Assistant Hotel Manager, Illini Union position at the University of Illinois at Urbana-Champaign.

As the community center of the University, the Illini Union draws together all members of the University with approximately 16,000 visits of students, faculty, staff, alumni, and guests on a daily basis. We are seeking individuals with diverse backgrounds who can help create and foster communities that strive toward this vision. This includes supporting the academic mission of the University by developing environments conducive to student learning and academic success, respecting, appreciating, and advocating for the diversity of our student population, and supporting the holistic development of all our students.

Under the direction of the Hotel Manager, manages facility and operation services including the weekend supervision of front desk, reservations, room services and housekeeping of the Illini Union Hotel.

• Oversees the personnel functions, including but not limited to hiring, training, supervising, and scheduling, for the housekeeping areas of the Hotel.
• Oversees the personnel functions of the front-desk staff and student employees at the Hotel in coordination with the Hotel Manager.
• Plans, directs and coordinates hotel operations and activities, such as guest room reservations, renovations, maintenance and work order coordination
• Oversees and carries out administrative activities in relation to the Hotel and its functions, such as guest services and reservations, room assignment(s), and parking accommodations.
• Supports the Hotel Manager in operational and administrative functions.
• Reconciles and oversees financial transactions.
• Prepares sales, occupancy and other financial reports, analyzing, and making recommendations to the hotel and facility leadership.
• Manages hotel room and related inventory, reviews invoices for goods and services, implementing cost control to maximize efficiency and revenue.
• Reviews policies and procedures, making recommendations for updates, and supports the implementation
• Prepares facility operational reports.
• Maintains and enforces hotel safety protocols and standards, ensures guest safety and security. Recommends changes in line with campus and industry requirements
• Serves on behalf of Hotel Manager in their absence.
• Performs additional duties to support Hotel, Illini Union and the University.

Position involves frequent periods of constant movement or remaining in a stationary position. Occasionally this position may have to operate in extreme temperatures, inclement weather, wet, or hazardous conditions.

Five (5) years of hotel experience performing similar duties.

• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, quality standards for services, and customer satisfaction evaluation.
• Knowledge of applied mathematics in the business environment.
• Knowledge of the English language, including composition…