Desktop Support Technician

Job Title:

Desktop Support Technician (Full-Time, Exempt)

Department:
Information Technology (IT)

Reports to:

County IT Manager

Provides support for the County’s PCs and networking needs, including but not limited to installation, testing, repairing, and troubleshooting stand‑alone PCs, network‑connected PCs, printers, and other peripherals. The Desktop Support Technician performs technical, operational, and training support to users via telephone, one‑to‑one, or remote software. This position does not have supervisory responsibilities.

• Install and test PCs, printers, and other peripherals. Configure operating system and load application programs.
• Review technology incidents to ensure optimized service level is achieved.
• Perform hardware and software diagnostics, coordinate needed repairs, resolve computer problems, and participate in the evaluation of system configuration and software.
• Identify and resolve technical issues with hardware, software, and work processes. Escalate issues beyond level of expertise to the IT team.
• Research new technologies for possible implementation and make recommendations based on findings.
• Recommend improvements to existing technologies and methods to improve the quality of timeliness of technical support.
• Document issues, status, and resolutions using the Helpdesk application.
• Keep manager, project teams, and department customers informed of activities and problems.

• High School diploma or GED required. An associate’s degree or equivalent collegiate coursework in Information Technology, Computer Science, or a related field is preferred.
• Minimum of 1–3 years of hands‑on experience supporting Windows desktops/laptops, basic networking connectivity, peripherals (such as printers and scanners), and common programs/applications in a business environment.

As required.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Draw and interpret bar graphs.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk and hear.

The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Normal office conditions. The noise level in the work environment is moderate.

• Pay Range: $20.39 – $30.58 per hour, depending on qualifications.
• The County offers a competitive benefits package, including membership in the Illinois Municipal Retirement Fund (IMRF), optional 457 deferred compensation plans, and a comprehensive health insurance plan.

Apply on the Champaign County website.