Information Technology Manager Exempt

Position: Information Technology Manager (Full-Time, Exempt)

Position Details

• Position Type:
  Champaign County / Information Technology Manager
• Date Posted: 11/7/2025
• Location:
  
  102
  
  E. Main St. (Bennett Building)
• Date Available:
  
  As Soon As Possible
• Closing Date:
  Until Filled

Job Title

Information Technology Manager (Full‑Time, Exempt)

Reports to:

Chief Information Officer

Department

Information Technology

Summary

Responsible for leading County IT’s commitment to exceptional customer service. Manages and mentors tiered support staff for end‑user services and staff engagement. Serves as a key technical resource and the primary liaison to County departments, ensuring technology solutions align with operational needs. Drives process efficiency, high user satisfaction, and effective collaboration.

Essential Duties and Responsibilities

• Lead and supervise a team of eight staff providing Tier 1 and Tier 2 IT support.
• Establish and monitor key performance indicators for the Help Desk and IT support staff, ensuring timely resolution and high user satisfaction.
• Develop and enforce standard operating procedures for support processes, incident management, and service request fulfillment to drive consistency and quality.
• Direct the creation and maintenance of comprehensive system documentation, knowledge‑base articles, and user‑facing training materials.
• Serve as a technical escalation point for complex or persistent end‑user issues that cannot be resolved by the IT support staff.
• Conduct performance evaluations, mentoring, and professional development for team members to foster technical excellence and superior customer service.
• Act as the primary liaison between County IT and departments/offices, proactively managing client expectations and fostering strong working relationships.
• Consult with departmental stakeholders to understand their operational needs and translate business requirements into actionable IT initiatives.
• Collaborate with the peer IT Manager (Infrastructure) and the CIO to assess future technology trends and recommend new solutions to enhance productivity and security.
• Contribute to the IT budget planning process, focusing on capital and operational expenditures related to hardware, software licensing, and support tools.

Supervisory Responsibilities

Directly supervises eight staff in County IT, including Junior Systems Administrators, Desktop Support Technicians, Reporting Analyst, and Application Support Specialist.

Qualifications Education and/Or Experience

• Bachelor’s Degree (B.S./B.A.) in Information Technology, Systems Administration, or equivalent.
• Five to seven years of work experience in the support of end‑user/client‑facing services.
• Three years of experience in a supervisory role. Local government experience desirable.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables where limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

While not required, technical certifications across areas such as server and network administration, cybersecurity, and IT service management, as well as soft‑skills certifications such as project management, change management, and relevant leadership/HR certifications are highly desirable.

Compensation

Pay Range: $37.88 – $56.84 per hour, depending on qualifications.

The County offers a competitive benefits package, which is outlined at https:/, including membership in the Illinois Municipal Retirement Fund (IMRF), optional 457 deferred compensation plans, and a comprehensive health insurance plan.

How to Apply

• Apply on the Champaign County website.
• Applications received by November 20, 2025 will receive priority consideration.

EEO / AA / ADA

Champaign County is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status.

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