Field Service Engineer

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Compensation for the role will depend on a number of factors, including a candidate's qualifications, education, skills, and experience as well as market demands. These factors impact the salary/wage offered.

Flight Safety offers a competitive total rewards package, which includes vacation, sick leave, a 401k match, healthcare coverage and a broad range of other benefits.

About Flight Safety International

Flight Safety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. Flight Safety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Travel to customer locations to perform new product installations, upgrades, or maintenance to flight simulation equipment. Provide customers with operator and maintenance training. Provide level 2 technical assistance to customers while in-house.

• Travel to customer site for product installations, upgrades, or maintenance
• Review customer facility drawings prior to trip to ensure it meets our site requirements
• Coordinate equipment needs for unloading and moving equipment
• Ability to read and interpret engineering drawings including electronic schematics, wiring diagrams, and assembly drawings
• Use electronic test equipment to verify input and output voltages on simulator systems
• Use diagnostics software to test, calibrate, debug, and repair/replace defective components
• Use mechanical tools to install hardware to factory specifications at the customer facility
• Ability to install or update software on computer systems
• General IT networking knowledge and ability to troubleshoot and replace computer hardware
• Visual system assembly and alignment
• Qualification prep – run autocert and create onsite QTG document as needed
• Complete accurate detailed trip report
• Provide feedback to engineering regarding discrepancies or failures that may require rework or an engineering change order.
• Provide customer feedback data to our quality group for review
• Conduct Acceptance Test Procedure (ATP) with customer personnel
• Document discrepancies (DRs) and report back to Project Management, Engineering, or Manufacturing
• Install hardware or software updates to fix DRs.
• Complete ATP certificate
• Provide Technical Training to customer personnel
• Maintenance Training
• Operator Training
• When in the office:
• Provide customers with troubleshooting and technical advice
• Assist with processing customer orders
• Maintain customer service files in database
• Associate’s degree, technical school, or military equivalent in electronics technology or similar
• 1-5 years of relevant experience.

• Understanding of electronic circuitry, ability to read electrical schematics and assembly drawings
• Use of electronic test equipment
• Use of common hand tools, power tools
• Ability to test, troubleshoot, and repair electronic or mechanical assemblies
• Computer hardware knowledge
• General office skills
• Aviation background a plus
• Excellent written and verbal communication skills with a service mindset

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with…