Copier Setup Technician II

Position Summary / Objective

The Copier Setup Technician II is responsible for leading large/complex projects, as well as preparing all new copier equipment for sale, taking care to meet or exceed all established quality assurance standards.

• Act as the primary point of contact and lead on large/complex setup projects including but not limited to Interterritorial, Enhanced Copier Solutions, multi‑machine multi‑location deals, and tracking of supporting documentation via Share Point or relevant tools.
• Perform assembly and setup of equipment utilizing the proper setup checklists, prioritizing based on the setup schedule.
• Troubleshoot any issues that arise during setup, utilizing any resource available to ensure proper setup, exceeding all established quality assurance standards.
• Test all functions following guidelines set by the setup checklist.
• Clean all surfaces of equipment to acceptable quality assurance standards.
• Perform all necessary administrative functions in ERP system and fill out all applicable documents to support the setup process.
• Move products in and around the distribution centers and to and from off‑site storage.
• Accurately and completely follow setup checklist/guidelines.
• Order all parts and supplies needed to perform setup.
• Prepare all new product for delivery.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
• Maintain and promptly clean all work spaces.
• Maintain 85% accountable time including approved training.
• Attend required company and departmental meetings.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

• High school diploma and two years of experience in a technical/mechanical role; or an equivalent combination of education and experience.
• Associate degree is preferred.

• Valid driver’s license, proof of personal insurance, and an acceptable driving record.

• Proficiency with business collaboration tools such as MS Office applications including Word, Excel, and Outlook.
• Demonstrates attention to detail.
• Good communication skills in working with technical and non‑technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Strong ability to exercise independent judgment.
• Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem‑solving situations.
• Balance team and individual responsibilities; exhibit objectivity and openness to others’ views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed.
• Cost conscious—conserve organizational resources.
• Treat people with respect; work with integrity and ethically; uphold organizational values.
• Follow policies and procedures; complete administrative tasks correctly and on time; support organization's goals and values.
• Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
• Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly.
• Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly.
• Adapt to changes in the work environment; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; take responsibility for own actions; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan.
• Commitment to continuing education in copier technology such as Konica and ECS print management (training at employer’s expense).

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Engineering and Information Technology

Location: Urbandale, IA