Customer Support Representative

Join the Mahaska Team as our Customer Service Representative.

Mahaska is proud to be an Equal Opportunity Employer and encourages people of all walks of life to apply today!

As a Customer Service Representative, you will be a key point of contact in our Des Moines, Iowa facility, ensuring exceptional service and support to customers and employees. You will handle customer interactions, process orders, address inquiries, and provide comprehensive support in a professional and timely manner.

• Support the office environment by assisting the team and keeping general supplies well‑stocked and organized
• Collaborate with a diverse team to ensure administrative tasks are handled accurately and efficiently
• Contribute to local Accounts Receivable tasks
• Provide excellent customer service by assisting customers and employees
• Embrace a variety of other exciting duties as assigned or instructed

• Fantastic phone etiquette and customer service skills
• Skill in organizational abilities, multitask management, and eagerness to be a part of and support a team
• Willingness to take direction and follow through with the completion of an assigned task
• Refined proofreading, grammar and spelling skills
• Proficient in Microsoft Word, Excel, Google Workspace and other relevant software applications
• A minimum of three (3) years of progressive experience in office assistance, clerical, records processing, or related office work
• Ability to communicate effectively verbally and in writing, including composing emails
• Ability to establish and maintain effective working relationships with other employees, brand representatives, and the general public
• High School Degree and six (6) years of experience; a combination of education and experience can be used
• Positive attitude with a willingness to be adaptable
• Expertise in database maintenance, ensuring data integrity, and managing large sets of information with attention to detail

Our benefit packet includes Health, RX, Dental, Company‑paid Life Insurance policy for full‑time employees, Additional, spouse and child life insurance, 401(k), paid personal days, and paid vacation. All are eligible on the 1st of the month following 60 days of employment! At 1 year of service, you will get a chance to meet with our financial advisors to help you with your financial planning needs.

Company perks include employee product discounts and college scholarships for employees & dependents.

Mahaska is an Equal Opportunity Employer. All job offers are contingent upon passing the pre‑employment background check and drug screening process. Mahaska encourages qualified candidates to submit their applications even if they have concerns that their background check or drug screen results may not meet the company's expectations. A positive result on these screens does not automatically mean employment will be denied.

Applicants must currently be authorized to work in the United States and must not require sponsorship of an employment Visa. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.